Lesley Richards

Work History

Pet Care Assistant

Banfield Animal Hospital

03.2024 - Current

Created packs and sterilized instruments and ensured surgery suite always as clean equipment ready to use
Kept animals clean and free of contaminants to promote optimal health.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Fed and watered animals to provide necessary nutrients and keep pets healthy.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Prepared and administered medications and treatments as prescribed by veterinarian.

Pet Remembrance Coordinator

Lasting Paws Pet Funeral Home

01.2018 - 07.2019

I served a pivotal role in providing compassionate and personalized services for pet owners during a challenging time
As a dedicated team member, I specialized in crafting clay paw prints as meaningful keepsakes for owners to cherish the memory of their beloved pets
Additionally, I expertly packaged remains and paw prints, ensuring meticulous attention to detail in every step of the process
My responsibilities extended to engraving and coordinating the return of remains to the respective veterinary offices
I welcomed clients with empathy and understanding, particularly those who chose to witness their pets' cremation
In these sensitive moments, I strived to create a comforting and respectful environment, facilitating a positive experience despite the circumstances
Furthermore, I played a key role in client education, showcasing various cremation packages and explaining the details to both current and potential clients
This involved a comprehensive understanding of the offerings, enabling me to guide clients through the decision-making process with compassion and clarity
I over saw all the created animal remembrance items to ensure quality and worked with employees if changes needed to be made or items were not to the highest standard
I communicated with coworkers to make weekly schedules
I oversaw that orders were packed carefully and were ready to be shipped back to the correct veterinary practices.
My tenure at the pet funeral home and crematory reflects my commitment to providing solace and support to grieving pet owners while ensuring the highest standards of care and service in every aspect of the process

Client Services Manager

VetMed Emergency Veterinary Hospital

12.2016 - 12.2017

As a Receptionist at VetMed, I excelled in managing the front desk of a bustling multi-specialty and emergency clinic in Phoenix, AZ
My role involved adeptly greeting and assisting clients, handling high-volume phone calls, and efficiently scheduling appointments
Thriving in a fast-paced environment, I demonstrated exceptional organizational and communication skills as a key point of contact for both clients and internal staff
Contributed to the seamless operations of Phoenix's leading veterinary clinic by providing top-notch service and support

Behavioral Health Tech/Equine Therapy Assistant

Cottonwood De Tucson

07.2014 - 11.2016

Dedicated to providing unwavering support and ensuring the safety of patients undergoing treatment for drug addiction, PTSD, self-harm, and mental disorders at Cottonwood de Tucson in Tucson, AZ
In my role, I seamlessly transitioned from an Equine Therapy Assistant to a Behavioral Health Technician, overseeing the well-being of both adult and adolescent patients
My daily responsibilities encompassed driving patients to external meetings or activities, meticulously documenting patient notes, and being a compassionate listener for those facing challenges
I maintained a focus on safety, conducted drug testing, and guided new patients through the intake process, ensuring a smooth transition into the treatment program
As an Equine Therapy Assistant, I played a pivotal role in creating a therapeutic environment by setting up for therapy groups, grooming and exercising horses, and providing support to therapists during sessions
Upholding safety standards and offering a strong foundation of support, I contributed to fostering an atmosphere conducive to the effective treatment of a diverse range of disorders

Patient Care Technician of Perioperative Services

Children's Hospital of Orange County

03.2012 - 07.2014

As a dedicated Patient Care Technician in Perioperative Services, I played a pivotal role in the establishment and operation of the new Operating Room at CHOC
My multifaceted responsibilities included meticulously preparing all surgical rooms, ensuring impeccable cleanliness before and after surgeries, and standing ready to fulfill any additional needs during procedures
In addition to my core duties, I took on the responsibility of surgery scheduling, coordinating procedures to optimize efficiency and ensure a smooth workflow
I also handled crucial tasks such as transporting specimens to the lab and picking up blood, contributing to the seamless flow of operations
My commitment extended beyond the technical aspects, as I prioritized ensuring the comfort of all patients before surgery, addressing their concerns, and answering department calls promptly
Notably, my efforts have been recognized through receiving over 10 'iCare Kudos,' with fellow employees expressing gratitude for my exceptional contributions and a job well done
This reflects my dedication to maintaining high standards and fostering a positive environment in the perioperative department

Transporter

University of Arizona Medical Center

06.2009 - 01.2012

I played a crucial role in ensuring the safe and efficient movement of patients throughout the hospital, as well as the transportation of labs and blood
My responsibilities included not only physically transporting individuals but also managing the coordination as a transport dispatcher
In the capacity of a transport dispatcher, I took charge of directing and coordinating the activities of other transporters, ensuring timely and organized movements throughout the hospital
This involved strategic planning to optimize workflow and responsiveness to the dynamic needs of various departments
My commitment to safety, efficiency, and effective communication as both a transporter and dispatcher contributed to the smooth functioning of patient logistics within the hospital
This experience honed my ability to manage multiple responsibilities and work collaboratively to meet the diverse needs of the healthcare environment

Summary

Overview

Work History

Pet Care Assistant

Pet Remembrance Coordinator

Client Services Manager

Behavioral Health Tech/Equine Therapy Assistant

Patient Care Technician of Perioperative Services

Transporter

Education

High School Diploma -

Biological Sciences

Skills

Timeline

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