Lesli Cager
administrative assistant
New Orleans,LA
Summary
Systematic worker with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
New Orleans, LA
02.2014 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Explained mail regulations, policies or procedures to postal customers.
- Sorted and cased 1500+ pieces of mail each day with high accuracy.
- Provided prompt mail delivery to businesses and residences on specified route.
Supervisor
United States Postal Service, USPS
New Orleans, LA
06.2018 - 01.2021
- Supervised 50+ employees working different job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled 100+ customer calls daily, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Maintained budget and operational costs.
Education
Bachelor of Science - Business Management
Southern University And A & M College
Baton Rouge, LA05.2011
Skills
- Progress Tracking
- Brand Loyalty
- Clerical Support
- High-Pressure Environments
- Strategic Partnership
- Process Improvement Strategies
- Staff Management
- Systems Implementations
- Workflow Planning
- Goal Attainment
- Microsoft Office Expertise
Timeline
Supervisor
United States Postal Service, USPS
06.2018 - 01.2021
Letter Carrier
United States Postal Service, USPS
02.2014 - Current
Bachelor of Science - Business Management
Southern University And A & M College
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