Rasheena Graham
Brooklyn,New York
Summary
Providing exceptional services, building loyal relationships and solving customer service in call center settings. Productive relationship builder excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customers. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 6 years of carrier experience on high-volume routes.
Overview
9
9
years of professional experience
Work History
Letter Carrier
United States Postal Service
01.2016 - 01.2022
- Accurately sorted and prepared mail for delivery as well as distributed mail and parcels to delivery vehicles
- Maintained a consistent schedule of door-to-door mail delivery
- Operated a postal vehicle to retrieve collections in designated areas
- Acted as an information source for customers as well as for the public
- Maintained perfect attendance for a constant and dependable performance.
Caretaker
New York City Housing Authority
01.2008 - 01.2011
- Facilitated staff meetings regarding building structural issues
- Assessing treatment plans for compactors
- Report and keep records on issues regarding building maintenance.
Education
General Equivalency Diploma -
Oneonta Job Corps Center
Certificate - Office Administrative Professional
Suny BEOC
111 Livingston Street, Brooklyn, NY 1120102.2023
Skills
- Type 25-30 wpm
- Knowledge of office machinery
- Knowledge of Word, Powerpoint, Excel, Microsoft and Access
- Listening attentively to the caller needs to ensure a positive customer experience
- Mail Sorting and Delivery
- Critical Thinking
- Daily Reports
- Public Service
- Project Requirements
- Customer Inquiries
- Microsoft Excel
- Device Scanning
- Complex Problem-Solving
- Active Listening
- Progress Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Letter Carrier
United States Postal Service
01.2016 - 01.2022
Caretaker
New York City Housing Authority
01.2008 - 01.2011
General Equivalency Diploma -
Oneonta Job Corps Center
Certificate - Office Administrative Professional
Suny BEOC
Similar Profiles
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Anthony SynovecAnthony Synovec
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target