Lesli Jorgensen
Superior,United States
Summary
Versatile and dynamic professional with a proven track record in customer service and relations, honed at Walmart and through self-employment at The Krafty Cabin. Excelled in management, overseeing teams up to 45, and demonstrated expertise in sales and quality control. Skilled in problem-solving and effective customer communication, ensuring operational excellence and client satisfaction.
Overview
11
11
years of professional experience
Work History
Self Employed
The Krafty Cabin
Superior, MT
11.2019 - Current
- Make handmade crafts for retail sales at local events
- Maintain an Etsy store front
- Maintain customer relations and orders
- Accounts receivable and payable
- Inventory control
Assistant Manager
Walmart Store 2147
Missoula, MT
04.2019 - 11.2019
- All previous duties under previous positions
- Key holder, cash control, processing incoming freight, oversight of personnel of up to 45 including scheduling to meet business needs
- Backroom operations including but not limited to receiving, quality control, inventory and inventory control
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Housewares Department Manager
Walmart Store 1636
Minot, ND
03.2018 - 09.2018
- Maintaining stocking housewares daily
- Ensuring freight worked as quickly as possible
- Providing excellence in customer service interactions
- Resetting mods and inventory control and monitoring
- Back up cashier as needed
Jewelry Associate
Walmart Store 1636
Minot, ND
12.2017 - 03.2018
- Key carrier for jewelry counter
- Customer service and sales
- Stocking and maintaining displays doe jewelry department
- Resetting mods as necessary
- Cashiering and cash control
Independent Insurance Agent
Colonial Life & Accident Insurance Co.
Minot, ND
07.2017 - 12.2017
- Sales of insurance to individuals
- Establishing new employers to provide benefits to employees
- High level of customer service provided with every interaction
- Processing of payments and assisting with filing of claims
Sales/elite specialist
Delta Vacations
Minot, ND
08.2016 - 07.2017
- Inbound calls for servicing vacations and travel
- Inbound sales calls for vacations and travel
- Providing customer service and account maintenance as needed
- Processing payments accordingly
Blackjack Dealer
NDAD
Minot, ND
02.2016 - 08.2016
- Dealing cards to players with positive and continuous customer service
- Cash control, security and exchange
Sales Associate
Slumberland
Minot, ND
02.2014 - 05.2015
- Opening and closing sales associate duties including cash control/handling, general cleaning of store
- Writing of sales orders, maintenance of sales order report, scheduling of customer deliveries, account payments
- Maintaining a current knowledge of all product available
- Proper handling of customer compliments and complaints
- Customer assistance and service
- Sales and up-selling, offering suggestions and advice for a complete customer experience
- Assisting in training of new employees
- Assisting all managers and sales associates needed
Education
Some College - Business Management
Brandman University
11.2019
High School -
Aberdeen High School
01.1990
Some College (No Degree) -
Idaho State University
Skills
- Customer Service and Relations
- Word Processing and Typing
- Filing
- Telephone Etiquette
- Problem solving
- Marketing/Advertising
- Sales
- Quality Control
- Management of teams from 2 to 45, scheduling
- Receiving freight
- Effective customer communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
US Army, United States, E-4, 04/01/93, 03/01/95, Welder/metal worker
Timeline
Self Employed
The Krafty Cabin
11.2019 - Current
Assistant Manager
Walmart Store 2147
04.2019 - 11.2019
Housewares Department Manager
Walmart Store 1636
03.2018 - 09.2018
Jewelry Associate
Walmart Store 1636
12.2017 - 03.2018
Independent Insurance Agent
Colonial Life & Accident Insurance Co.
07.2017 - 12.2017
Sales/elite specialist
Delta Vacations
08.2016 - 07.2017
Blackjack Dealer
NDAD
02.2016 - 08.2016
Sales Associate
Slumberland
02.2014 - 05.2015
Some College - Business Management
Brandman University
High School -
Aberdeen High School
Some College (No Degree) -
Idaho State University
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