Lesli Rodriguez Monroy

Ensured accurate and timely documentation in EMRs, including transcribing physician dictations using Athena and maintaining up-to-date medical records. Applied medical terminology and coding knowledge to verify reports and enhance documentation accuracy by effective collaboration with physicians. Provided comprehensive clinical and administrative support in a fast-paced medical setting. Responsibilities included room sanitation and supply restocking, obtaining patient medical histories, vital signs, and medication information, and assisting with minor surgical procedures.

Delivered patient-focused care by implementing C-I-CARE and performing a wide range of clinical tasks, including vital signs, EKGs, EMR documentation, prior authorization, injections, phlebotomy, ear lavages, specimen collection and handling, procedure assistance, eye exams, bone density screenings, and patient positioning. Maintained accurate inventory of medical supplies to support uninterrupted clinical operations. Handled calls to assist with scheduling, test results, and provide updates on referrals.

Managed compliance programs, audit coordination, and reporting, which included addressing and implementing corrective actions to resolve customer quality issues, drove client quality standards, supported internal/external audits by providing feedback to correct agent inaccuracies. Optimized QA team members performance by overseeing personal development, assignments, schedules, and training. Inspected agents at different stages of production to spot and correct quality problems early, outlined issues for incorrect procedures, root cause analyses and quality trends with clear, detailed reports.

Supported client requests and revisions for projects by utilizing design software to execute design concept and illustrate final plans, provide estimates, and determined timelines. Maintained current knowledge of interior design trends and materials to personalize style recommendations. Managed client requests during client projects for changes and revisions, collaborated with the builders & installers, ordered the materials, and tracked the project to a successful completion.

Supported administrative duties by addressing client concerns, inquiries, and redirecting them to the appropriate personal. I ensured that data and spreadsheets reflected current information with trackable sales and reports. I received and coordinated all correspondence with couriers, office cleaning, and lobby organization.