Lesli Vasek
South Portland,ME
Summary
Passionate Product and Customer Success Specialist with 5 years of SaaS experience driving growth and customer satisfaction through successful onboarding strategies, product development and usability improvements. Proven ability to lead feature rollouts, and product launch events that drive increases in website traffic and trial sign ups. Also providing 10+ years in customer success and support, with a proven sales track record.
Overview
10
10
years of professional experience
Work History
Product Manager
Dspworkplace
01.2024 - Current
- Led the development and launch of a new SaaS product, resulting in a 20% increase in monthly recurring revenue within the first quarter
- Implemented a customer feedback loop, resulting in a 10% increase in customer satisfaction ratings and a 15% decrease in churn rate
- Developed and executed a successful go-to-market strategy for a new product, resulting in a 20% increase in revenue
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Collaborated with design and engineering teams to improve product usability and user experience, resulting in a 10% increase in customer retention
Technical Business Development Manager
Movable Ink
07.2022 - 04.2023
- Conducted market research to prioritize integrations to drive client usage and sophistication, focusing on APIs and Webhooks
- Identified joint value propositions and use cases for specific technical integrations to create repeatable and scalable solutions
- Partnered with product and go-to-market teams to ensure alignment on opportunity sizing and priorities
- Updated customers on enhancements or changes to our products to ensure full platform value awareness
- Anticipated issues, and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows
Senior Customer Success Specialist
Validity
03.2021 - 07.2022
- Delivered exceptional service to global clients with forward-thinking strategies focused on addressing client needs and extending relationships for future business opportunities
- Selected to be the product liaison between departments to answer questions, communicate product launches, bug fixes, and submit feature requests
- Investigated, documented and created new internal processes and policies to enhance client experience; presented and trained to internal stakeholders
- Interviewed, trained and onboarded new members of the team with enthusiasm and collaboration.
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions
Customer Success Specialist
Validity
09.2019 - 03.2021
- Onboarded global clients while providing training and technical support during account setup and implementation
- Analyzed client performance by generating, formatting and preparing reports based on client-specific data
- Built client relationships by assessing client's needs, resolving problems and following up with existing clients
- Continuously improving the promotional and product content for the team's pipeline for the SaaS company.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members
Corporate Sales Manager
Visit Denver, The Convention & Visitors Bureau
01.2018 - 09.2019
- Trained new Sales Managers during their Onboarding process
- Selected to be on the Employee Engagement Committee to present and implement new SOPs to stakeholders
- Succeeded 98% of 2018 definite room night goal and ended at 104% YTD of 2019 goal
- Specialized in planning and executing conventions and meetings for corporate groups 151-950 rooms on peak
- Managed 600+ accounts in the corporate market for the Midwest, East Coast, Canada and Europe Regions
- Maintained respected relationships with 1300+ hotel, restaurant, museum and venue partners in the community
Executive Meetings Manager
Visit Denver, The Convention & Visitors Bureau
10.2016 - 01.2018
- Specialized in planning executive-level meetings for association and non-profit groups 10-150 rooms on peak
- Succeeded 152% of 2016 definite room night goal and achieved 134% of 2017 goal
- Managed 1200+ accounts in the association market
- Planned trade shows and client held events to promote the City of Denver, our partners and the community
Convention Services Manager
Omni Hotels & Resorts, Omni Interlocken Resort
07.2014 - 10.2016
- Planned and executed all areas of operations to create memorable events for all markets
- Achieved 108% of 2014 F&B goal at $4.2 million and reached 104% of 2015 F&B goal at $4.5 million
- Succeeded forecast accuracy for banquet food, beverage and rental within 5% (top 3 in the company)
- Prepared a resume report for all incoming groups and events to present at weekly staff operations meeting
- Conducted pre-conference and post-conference meetings for large conferences 40 - 1,000 people
Education
Horticultural Sciences, Business Administration -
Texas A&M University
College Station, TX05.2012
Skills
- Strong Analytical and Problem Solving Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Salesforce
- Productboard
- ChurnZero
- Zendesk
- Agile and Scrum Methodologies
- Github
Accomplishments
- 2019 Connect Corporate 40 Under 40 Award Recipient
Timeline
Product Manager
Dspworkplace
01.2024 - Current
Technical Business Development Manager
Movable Ink
07.2022 - 04.2023
Senior Customer Success Specialist
Validity
03.2021 - 07.2022
Customer Success Specialist
Validity
09.2019 - 03.2021
Corporate Sales Manager
Visit Denver, The Convention & Visitors Bureau
01.2018 - 09.2019
Executive Meetings Manager
Visit Denver, The Convention & Visitors Bureau
10.2016 - 01.2018
Convention Services Manager
Omni Hotels & Resorts, Omni Interlocken Resort
07.2014 - 10.2016
Horticultural Sciences, Business Administration -
Texas A&M University
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