Leslie Aguilar
Santa Clara,CA
Summary
Accomplished team leader with extensive experience in hospitality industry. Expertise in training and developing team members, problem solving, and providing quality assurance. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
The Westin Hotel
11.2022 - Current
- Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests
- Improve staff performance through training, attention to detail, and empathetic problem-solving methods
- Liaised effectively with other departments such as sales and marketing teams to promote new packages and services offered by the hotel
- Developed strategies to increase customer satisfaction levels through improved service delivery standards.
Guest Services/ Front Desk Agent
The Sheraton Hotel
01.2019 - 11.2022
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Utilized problem-solving techniques to resolve customer complaints quickly and satisfactorily
- Thorough in managing reservations, billing, and guest requests, ensuring accuracy and compliance with hotel policies.
Sales Associate Specialist
Victoria's Secret & PINK
11.2016 - 12.2018
- Assisted customers in selecting items that fit their needs or preferences
- Successfully achieved monthly sales goals by actively engaging with customers and promoting products and services.
Education
Associate in Arts (A.A) in Communications -
De Anza College
12.2020
Skills
- Scheduling and Calendar Management
- Issue Handling
- Staff Management
- Multitasking Proficiency
- Suggestive Selling
- Data Entry
- Reservation Management
- Emergency Procedures
- Guest Relations Management
Languages
Spanish
Timeline
Front Office Supervisor
The Westin Hotel
11.2022 - Current
Guest Services/ Front Desk Agent
The Sheraton Hotel
01.2019 - 11.2022
Sales Associate Specialist
Victoria's Secret & PINK
11.2016 - 12.2018
Associate in Arts (A.A) in Communications -
De Anza College
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