Leslie Almanza
Fort Worth,Texas
Summary
Knowledgeable [Desired Position] with strong background in providing exceptional customer service and support. Successfully handled customer inquiries and resolved issues efficiently while maintaining high satisfaction levels. Demonstrated effective communication and problem-solving abilities in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Associate
RaceTrac
11.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained knowledge of products and services to assist customers effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance workflow and improve service delivery.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Server, Food Runner, And Server Assistant
River Crest Country Club
12.2023 - Current
- Excellent customer service skills, computer and math literate, good verbal communication skills
- Had a professional, courteous & respectful attitude toward members, guests, vendors, co-workers and supervisors.
- Active Listening - Giving full attention to what members/guests are saying, taking time to understand the points being made, asking questions as appropriate
- Service Orientation - Actively looking for ways to help members/guests
- Social Perceptiveness - Being aware of members/guests’ reactions and best services
Caregiver
Hope Home Care
09.2023 - Current
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Performed light housekeeping duties including laundry, meal preparations and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and grocery shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
Dog Sitter
Family Practice
01.2023 - Current
- Supervised pet care routines, ensuring safety and well-being of multiple dogs simultaneously.
- Developed customized feeding schedules based on individual dietary needs and preferences.
- Trained new dog sitters on best practices for animal handling and care techniques.
- Maintained accurate records of pet activities, health observations, and owner communications.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
Customer Service Cashier
Southern Multifoods
02.2022 - 09.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Processed cash, check, and credit cards for customer purchases.
Education
High School Diploma -
North Crowley High School
05.2023
Skills
- Cash Register Operation
- Customer Service and Assistance
- Layout Assistance
- Retail Merchandising
- Advising and Coaching
- Cash Handling
- Customer support
- Patience and tolerance
Certification
Adobe Certified Professional
LANGUAGES
Spanish/Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Learning new cooking techniques and expanding my culinary skills
Timeline
Service Associate
RaceTrac
11.2024 - Current
Server, Food Runner, And Server Assistant
River Crest Country Club
12.2023 - Current
Caregiver
Hope Home Care
09.2023 - Current
Dog Sitter
Family Practice
01.2023 - Current
Customer Service Cashier
Southern Multifoods
02.2022 - 09.2023
High School Diploma -
North Crowley High School
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