Mahnoor Farooq

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Helped train new employees on register and daily processes.
• Provided accurate answers and solutions to customer concerns, inquiries and complaints whether in person or on call.
• Sorted returned merchandise to be brought back to the floor.
• Sought ways to improve processes and services provided.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Helped process order pickups and subsequently returns for customers.

Made a variety of food and beverages and served them to customers, took out the trash, processed shipments and put deliveries away, worked at the register, handled cash, greeted customers, and engaged with them while taking orders, processed transactions, refunds, and gift cards. Also trained new employees.

• Prepared and served a variety of coffee and beverage options.
• Maintained cleanliness and organization of the work area and equipment.
• Assisted customers with menu selections and special requests.