Leslie Amador
San Jose,Costa Rica
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly experienced and knowledgeable Aviation Industry professional with 26 years of expertise, primed to drive success for aviation companies.
Experienced professional with a focus on continuous learning, technological advancements, and the nurturing of human potential.
Overview
26
26
years of professional experience
Work History
International Flight Attendant, Instructor
Avianca Airlines
San José, Costa Rica
Septembe - Current
- Provided creative solutions to problems, resulting in exceptional customer satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face.
- Maintained updated knowledge through continuing education and advanced training.
Consultant/ Flight Attendant Instructor
Sky High Aviation Services
Santo Domingo , Dominican Republic
03.2022 - 09.2022
- Reviewed existing policies and procedures to create necessary improvements in SOPs and Emergency Procedures.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Maintained positive working relationship with fellow staff and management.
- Leading the Certification process for Flight attendants on the E-190, guaranteeing adherence to industry standards.
Cabin Crew Instructor
TACA International Airlines and Avianca Airlines
San Jose, Costa Rica
03.2009 - 10.2020
- Assessed performance of cabin crew trainees during simulated flights.
- Instructed cabin crew trainees in the proper use of aircraft equipment and supplies. Conducted initial and recurrent trainings on CRM, SMS, on-board service, aircraft systems, first aid, emergency procedures, and organizational culture.
- Organized team building exercises to promote teamwork among cabin crew members.
- Created visual aids, such as charts and diagrams, to enhance the learning experience.
- Provided guidance on emergency procedures, customer service, and airline policies.
- Participated in seminars related to customer service best practices in aviation industry.
- Developed lesson plans for training sessions based on company standards.
- Evaluated knowledge of cabin crew trainees through quizzes and tests.
Cabin Purser
LACSA Airlines, Taca International Airlines, Avian
SAn José, Costa Rica
04.2005 - 10.2020
- Coordinated main passenger cabin procedures including normal, abnormal, and emergency protocols.
- Supervised passenger safety & comfort and provided exceptional service to Business Class passengers.
- Coordinated with various departments to ensure a safe and secure environment aboard the vessel.
- Provided support in handling passenger complaints or issues regarding their voyage experience.
- Performed administrative duties, such as filing reports.
Flight Attendant
LACSA Airlines, TACA International Airlines
San José, Costa Rica
10.1998 - 03.2005
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Education
Technician - English Interpreter
Voiance
Heredia, Costa Rica01-2021
Master of Arts - Educational Administration
Universidad Latina De Costa Rica
San José, Costa Rica08-1997
Bachelor of Arts - English Language And Literature
Universidad De Costa Rica
San José, Costa Rica06-1996
Skills
- Emergency Management
- Company culture and values
- Social Perceptiveness
- Verbal and written communication
- Collaborative Team Player
- Training and coaching
- Disability assistance
- Security awareness
- Initiative and Self-Motivation
- Classroom Management
- Interactive teaching and learning
Affiliations
- Hiking
- Yoga
- Dancing
- Alternative Medicine
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Consultant/ Flight Attendant Instructor
Sky High Aviation Services
03.2022 - 09.2022
Cabin Crew Instructor
TACA International Airlines and Avianca Airlines
03.2009 - 10.2020
Cabin Purser
LACSA Airlines, Taca International Airlines, Avian
04.2005 - 10.2020
Flight Attendant
LACSA Airlines, TACA International Airlines
10.1998 - 03.2005
International Flight Attendant, Instructor
Avianca Airlines
Septembe - Current
Technician - English Interpreter
Voiance
Master of Arts - Educational Administration
Universidad Latina De Costa Rica
Bachelor of Arts - English Language And Literature
Universidad De Costa Rica
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