Leslie Anderson
Chippewa Falls,WI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Assistant Station Manager
Amazon
Eau Claire, WI
09.2020 - Current
- Streamlined operations for increased efficiency through effective staff scheduling and resource allocation.
- Maintained a safe and secure environment with regular inspections, risk assessments, and adherence to safety protocols.
- Increased employee retention by implementing comprehensive training programs and fostering a positive work atmosphere.
- Conducted regular staff evaluations to identify areas for improvement, provide feedback, and set professional development goals.
- Developed excellent communication skills through daily interaction with diverse groups of customers, employees, vendors, stakeholders.
Box Office Associate
Fireside Dinner Theatre
Fort Atkinson, WI
07.2019 - 08.2020
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping.
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
Bar Manager
Lakeview Bar
Milton, WI
04.2014 - 07.2019
- Boosted customer satisfaction by implementing innovative bar management strategies
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Education
Associate Of Arts And Sciences - Biology
University of Wisconsin - Whitewater
Whitewater, WI12.2010
Skills
- Incident Management
- Facility Management
- Transportation knowledge
- Operations Management
- Effective Communication
- Task Delegation
- Operational Efficiency
Timeline
Assistant Station Manager
Amazon
09.2020 - Current
Box Office Associate
Fireside Dinner Theatre
07.2019 - 08.2020
Bar Manager
Lakeview Bar
04.2014 - 07.2019
Associate Of Arts And Sciences - Biology
University of Wisconsin - Whitewater