Leslie Arellano
Rowland Heights,CA
Summary
Enthusiastic and eager to contribute in the clinic and as well Experience providing quality work to exceed expectations in the clinic. I van bring reliability combined with focus on patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Advocate
AltaMed
07.2023 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Coordinated care between providers, facilitating efficient treatment plans that met patient needs.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Increased patient retention by consistently delivering exceptional service experiences throughout each visit.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
- Assisted patients with insurance claims, explaining coverage details and payment options.
Team Member
Panera Bread
02.2023 - Current
- Work around cashier and drive through
- Cooker and prep
- Work around in the lobby making sure customers are happy with the service that we provider
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets
Internship Student
Woman and family clinic
03.2023 - 06.2023
- Worked well in team environment as well as independently
- Always attend and greet clinic patients kindly
- Register patients as well arrange appointments for the patients
- Trained in blood work
- Take patients Vital signs
- Scan and provide paper work make sure everything is correctly in order
- Maintained accurate records and files pertaining to departmental areas of responsibility
- Created content for social media platforms to engage and connect with target audiences
- Helped maintain applicant tracking systems and recruiting metrics
- Assisted in routine research, investigations and special projects to support work of assigned department
GM Clerk
Stater Bros
08.2021 - 02.2023
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Attended customers as well as provided them their needs with items or product
- Created good relationships with peers and coworkers
- Always made the product or items presentable to the customer
Education
Medical Assistant - Medical Field
UEI College
Garden Grove, CA05.2024
High School Diploma -
Santana High School
La Puente, CA06.2020
Skills
- Bilingual English and Spanish
- Following Instructions
- Clear Communication
- Charismatic
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
- Improvement Plan Knowledge
Certification
MA certified diploma
High School diploma
BLS certificate
Food Handlers certificate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Service Advocate
AltaMed
07.2023 - Current
Internship Student
Woman and family clinic
03.2023 - 06.2023
Team Member
Panera Bread
02.2023 - Current
GM Clerk
Stater Bros
08.2021 - 02.2023
High School Diploma -
Santana High School
Medical Assistant - Medical Field
UEI College
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