Leslie Ayon
SD,CA
Summary
Results-driven professional with strong skills in case documentation, team leadership, and effective communication. Experienced in coordinating community resources and monitoring client progress to ensure impactful service delivery and compliance with regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Alpha Project
2024.06 - Current
- Conducted comprehensive assessments to determine client needs and service eligibility.
- Developed and implemented individualized service plans to address client goals.
- Coordinated with community resources to facilitate access to support services for clients.
- Monitored client progress, adjusting plans as necessary to ensure effective outcomes.
- Provided crisis intervention and conflict resolution strategies in high-stress situations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Assistant Store Manager
Forever 21
2020.07 - 2024.06
- Led team in achieving sales targets through effective staff training and motivation.
- Managed inventory levels to ensure optimal stock availability and minimize shrinkage.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Mentored junior staff, promoting professional development and enhancing team performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Security Monitor
Youth Group
2019.09 - 2020.10
- Conducted regular inspections of facilities to assess security measures and compliance with regulations.
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Coordinated daily meal services for shelter residents, ensuring timely and nutritious food delivery.
- Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
- Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
Education
High School Diploma -
San Ysidro High School
San Ysidro, CANo Degree - Social Work
Southwestern College
Chula Vista, CA2027-06
Skills
- Case management
- Case documentation
- Conflict resolution
- Email and telephone etiquette
- Case planning
- Crisis intervention
- Social work
Certification
- CPR and First aid certificate.
- Non Violent crisis innervation Training.
- Peer support Certification.
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Alpha Project
2024.06 - Current
Assistant Store Manager
Forever 21
2020.07 - 2024.06
Security Monitor
Youth Group
2019.09 - 2020.10
High School Diploma -
San Ysidro High School
No Degree - Social Work
Southwestern College