Leslie Bailey Guzman
Elko
Summary
Motivated professional with a strong work ethic and adaptability in estimating and office administration. Experienced in managing multiple projects, collaborating with insurance companies, and ensuring high-quality standards in service delivery.
Overview
27
27
years of professional experience
Work History
Estimator/Office Personnel
Elko Body Shop
Elko
01.2025 - Current
- Evaluated vehicle damage and prepared detailed repair estimates.
- Utilized estimating software to generate precise cost assessments.
- Reviewed repair orders for accuracy and completeness prior to approval.
- Collaborated with insurance companies to streamline claims processing and ensure timely resolutions.
- Acted as a liaison between customers, insurance adjusters, and other parties involved in the estimating process.
- Collaborated with insurance companies to ensure all paperwork was completed accurately.
- Coordinated with vendors for parts procurement and pricing negotiations.
- Ensured compliance with industry regulations and safety standards during evaluations.
- Identified areas where additional repair work was needed, based on visual inspection with body technician.
- Ensured that all necessary materials were ordered before beginning any work on a vehicle.
- Verified accuracy of final invoice documents prior to submitting them for payment processing.
- Developed relationships with vendors in order to receive discounts on parts used in auto body repairs.
- Analyzed customer feedback data to improve overall service quality levels.
- Communicated repair procedures clearly to customers and technicians.
- Responded promptly to customer inquiries regarding their auto body repair estimates.
- Provided customers with a full explanation of the cost breakdown for their estimates.
- Conducted final quality control check of vehicles prior to customer delivery.
- Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.
- Provided exceptional customer service by promptly addressing inquiries and fostering customer loyalty, contributing to repeat business growth.
- Managed calendar and scheduled appointments for customers.
- Maintained organized filing system for important documents and correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Branch Adminstrative Assistant II
Guild Mortgage
Elko
11.2023 - 09.2024
- Assisted Branch Manager by tracking expenses and answering incoming calls.
- Performed clerical duties and provided office support, including photocopying, faxing, mail distribution, and filing, to maintain office operations.
- Sorted and distributed incoming mail and packages to ensure timely delivery to departments.
- Collaborated with IT helpdesk to troubleshoot and resolve basic office technology issues.
- Organized and stocked office supplies and stored packages in designated areas.
- Made copies and prepared other deliverables for meetings and marketing campaigns.
- Set up monthly office meetings and take notes.
- Updated petty cash spreadsheet and managed cash drawer transactions accurately.
Owner/Operator
Superior Sweeper Services LLC
Elko
05.2004 - 04.2023
- Interviewed and hired staff, initiated training programs, and coordinated weekly schedules to ensure operational efficiency.
- Kept records for inventory, income and expenses.
- Determined pricing for services based on costs and competition.
- Managed budgeting, accounts payable, accounts receivable, and payroll.
- Reconciled monthly bank statements and made bank deposits.
- Did state and federal quarterly payments and forms.
- Established and maintained customer relationships, conducting quarterly check-ins to ensure satisfaction and address needs.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Financial Advisor Assistant
Great Basin Bank of Nevada and Raymond James Financial Services
Elko
09.1999 - 09.2011
- Assisted Financial Advisor with 401(k) plans, retirement strategies, education funding, estate planning, and insurance gap analysis to provide comprehensive client support.
- Assisted Financial Advisor with answering clients' questions regarding details of financial plans and strategies.
- Grew assets under management through referrals and new business.
- Promoted services to expand customer base and enhance revenue growth.
- Answered phones, processed new account applications, maintained compliance files, scheduled appointments, and processed trades to support efficient office operations.
Education
License -
Nevada Life and Health License/Medicare Certified
09-2023
High School -
Elko High School
Elko, Nevada06-1988
Skills
- Estimate preparation
- Estimating software
- Cost control
- Vehicle damage evaluation
- Insurance negotiation
- Parts procurement
- Microsoft Excel
- Coupa
- Time Management
- Organizational skills
- Detail orientation
- Communication
- Customer Service
- Detail orientation
- Customer service
References
- Jeff Zander, 721 Rahas Rd, Elko, Nevada, 89801, jzander1960@gmail.com, 775-340-0509
- Giovanni Puccinelli, 544 Skyline Dr, Elko, Nevada, 89801, 775-340-8768
- Tammy Jacaway, 1528 Glenmoor Dr, Elko, Nevada, 89801, 775-397-0582
- Danny Benson, 2397 Mountain City Highway, Elko, Nevada, 89801, 775-934-4949
Activities
- Any outdoor adventure
- Swimming
- Art
- Family
- Community work
- Travel
Timeline
Estimator/Office Personnel
Elko Body Shop
01.2025 - Current
Branch Adminstrative Assistant II
Guild Mortgage
11.2023 - 09.2024
Owner/Operator
Superior Sweeper Services LLC
05.2004 - 04.2023
Financial Advisor Assistant
Great Basin Bank of Nevada and Raymond James Financial Services
09.1999 - 09.2011
License -
Nevada Life and Health License/Medicare Certified
High School -
Elko High School