Leslie Baker
Holt
Summary
Versatile Sales/ Customer Service Specialist who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic.
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
20
20
years of professional experience
Work History
Freelance Luxe Beauty and Fragrance Sales Specialist
L'Oreal Luxe
11.2024 - Current
- Executed fragrance launch events in key retail settings. Shared market trends with customers pursuing premium luxury cosmetics and fragrances.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Business Sales Manager
Dillard's
10.2023 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Business Selling Manager
Dillard’s Mall of Louisiana
10.2023 - 11.2024
- Provided superior customer experience in luxury beauty.
- Create and execute new product launch campaigns.
- Demonstrate current on trend beauty applications.
- Worked with individual clients creating skin care routines.
- Maintained store CRM keeping customers up to date on current skin care trends, special promotions as well as replenishment reminders.
Personal and Professional Assistant
SemiProMom Services
09.2017 - 08.2023
- Provided organizational development and office assistance for various clients. Managed staging of real estate properties and oversaw estate sale operations. Assisted in creating follow-up systems for potential and current clients. Collaborated with local non-profits to support annual fundraising projects. Served in diverse roles within a small local catering company, enhancing service delivery. Executed kitchen prep work while maintaining quality standards. Acted as customer and facilities liaison during events to ensure smooth operations. Facilitated event setup and takedown to maximize efficiency.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Trained and supervised employees on office policies and procedures.
Home Staging Manager
Beautiful Homes Northwest
10.2017 - 08.2023
- Ensured accurate coordination and maintenance of staging inventory for operational efficiency. Secured procurement of fashionable items to keep the inventory current. Oversaw the planning and supervision of staging job installations for impactful results. Organized schedules in collaboration with agents and homeowners for smooth workflow. Developed home space designs that elevate listing photos, boosting asking price potential.
- Developed and maintained relationships with customers and suppliers through account development.
Marketing Coordinator
Silicon Forest Electronics Inc.
03.2017 - 09.2017
- Created and tailored advanced materials for both domestic and international trade-show and recruiting events.
- Developed streamlined system for tracking potential sales clients and industry partners. Implemented community involvement initiatives to improve outreach effectiveness. Fostered partnerships with interns to support program growth and development.
- Updated company marketing apparel, improving alignment with brand identity.
- Executed annual golf tournament for medical teams, achieving successful fundraising outcomes. Proactively procured raffle donations through networking with local businesses and industry partners. Planned and hosted hospitality events for visitors to enhance participant experience.
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Branding Specialist
Wild N Wooly Marketing
11.2014 - 09.2015
- Designed and created marketing collateral for sales meetings, trade shows and company executives. Developed a new customer base. Generated new accounts by implementing effective networking and content marketing strategies. Planned strategic brand-building events to expand customer product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Answered customer questions regarding products, prices and availability. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Created and conducted unique marketing proposal presentations.
Branding/ Bulk Mail Distribution Specialist
Annuncio Inc
06.2014 - 11.2014
- Generated new accounts by implementing effective networking and content marketing strategies. Answered customer questions regarding products, prices and availability. Generated new sales opportunities through direct and telephone selling and emails. Conducted business to business telephone sales. Quoted prices, credit terms and other bid specifications. Responded to all customer inquiries in a timely manner.
Sales and CRM Developer
Mcglothlin Chevrolet
08.2013 - 05.2014
- Facilitated price negotiations for sales and service agreements.
- quoted pricing, credit conditions, and additional specifications.
- Handled customer inquiries with efficiency and timeliness
- Strengthened marketability via focused distribution of marketing collateral and development of distinct email content for multiple networks.
- Executed lead generation campaigns aligned with established style and content voice.
- Pinpointed prospective customers through effective lead generation techniques and conducting approximately 60 cold calls each day.
- Engineered tool to track and monitor personal sales opportunities, deals in progress, and completed contracts.
- Supervised and assured diligent handling and service of 150 existing client accounts.
Sales Support
Wild N Wooly Marketing
02.2006 - 07.2008
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and screened a high volume of internal and external communications, including email and mail.
Education
Business/ Marketing
The University of Phoenix
Phoenix, AZUS History / Political Science
Cuesta College — Cal Poly San Luis Obispo
San Luis Obispo, CASkills
- Relationship selling
- Sales solution development
- Telemarketing expertise
- Upselling and cross selling
- Consultative selling
- Relationship building
- Customer service and care
- Inventory coordination
- Prospecting skills
- Objection handling
- Complaint resolution
- Account management
Timeline
Freelance Luxe Beauty and Fragrance Sales Specialist
L'Oreal Luxe
11.2024 - Current
Business Sales Manager
Dillard's
10.2023 - 11.2024
Business Selling Manager
Dillard’s Mall of Louisiana
10.2023 - 11.2024
Home Staging Manager
Beautiful Homes Northwest
10.2017 - 08.2023
Personal and Professional Assistant
SemiProMom Services
09.2017 - 08.2023
Marketing Coordinator
Silicon Forest Electronics Inc.
03.2017 - 09.2017
Branding Specialist
Wild N Wooly Marketing
11.2014 - 09.2015
Branding/ Bulk Mail Distribution Specialist
Annuncio Inc
06.2014 - 11.2014
Sales and CRM Developer
Mcglothlin Chevrolet
08.2013 - 05.2014
Sales Support
Wild N Wooly Marketing
02.2006 - 07.2008
US History / Political Science
Cuesta College — Cal Poly San Luis Obispo
Business/ Marketing
The University of Phoenix