Leslie Bautista
Lake Station,IN
Summary
Highly motivated in Customer Service with 5+ years of experience in delivering service excellence. Proven ability to multitask in fast-paced environments, resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Self Employed
Chicago, IL
03.2024 - 10.2025
- Monitored child behavior and provided support to ensure a safe, nurturing environment.
- Communicated effectively with parents regarding child development and daily progress updates.
- Established routines that promoted stability and security for children in care.
- Assisted in potty training and toilet hygiene.
- Provided nutritious meals and snacks according to dietary guidelines.
- Assisted in potty training and other daily hygiene activities to support child development.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Cashier
Wholefoods Market
Chicago, IL
02.2017 - 06.2022
- Rang up customers swiftly and accurately in a busy store environment.
- Operated cash register(POS) for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Monitored self-checkout systems and provided help in resolving problems within self-checkout area.
In-store Shopper
Instacart
Chicago, IL
03.2014 - 11.2016
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending driver pick up.
- Reviewed customer orders closely to locate desired items.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
- Contributed to team objectives in fast-paced environment.
Receptionist
Canellas School Of Hair Design
Chicago
06.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Cosmetology
Canella School of Hair Design
Chicago, IL11.2013
South Shore School of Leadership
Chicago, IL06.2011
Skills
- Excellent Customer service
- Point of sale (POS) system
- Time management skills
- Reliability and punctuality
- Patience and Empathy
- Work Ethic and Integrity
Languages
Spanish
Native or Bilingual
Timeline
Childcare Provider
Self Employed
03.2024 - 10.2025
Cashier
Wholefoods Market
02.2017 - 06.2022
In-store Shopper
Instacart
03.2014 - 11.2016
Receptionist
Canellas School Of Hair Design
06.2013 - 01.2014
Cosmetology
Canella School of Hair Design
South Shore School of Leadership