Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Leslie Beene

Jasper,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking work from home position. Offering excellent communication and good judgment.

Overview

14
14
years of professional experience
1
1
Language

Work History

Customer Service Representative

Results Cx
11.2022 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Brother Keepers Insurance Agency

Deborah Horne
01.2007 - 03.2021
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

High School Diploma -

Marion County High School
Jasper, TN
05.1997

Skills

  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Inbound and Outbound Calling

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Results Cx
11.2022 - 12.2022

Brother Keepers Insurance Agency

Deborah Horne
01.2007 - 03.2021

High School Diploma -

Marion County High School

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Leslie Beene