Summary
Overview
Work History
Education
Skills
Timeline

Leslie Bockenstedt

Springville,UT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Soccer Commissioner

Springville Parks And Recreation
04.2020 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Cultivated interpersonal skills by building positive relationships with others
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Strengthened communication skills through regular interactions with others
  • Resolved problems, improved operations and provided exceptional service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Applied effective time management techniques to meet tight deadlines
  • Passionate about learning and committed to continual improvement

General Manager

McDermott Oil
05.2017 - 04.2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Business Office Manager

Dyersville Veterinary Clinic
11.1997 - 04.2019
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Performed billing, collection and reporting functions for office generating over $250,000 annually.
  • Completed bi-weekly payroll for 9 employees.

Education

Associate of Science - General Studies

Byu Idaho, Rexburg, ID

Skills

  • Staff Coaching
  • Customer Satisfaction
  • Safety Practices
  • Youth Program Development
  • Training Junior Team Members
  • Dependable and Responsible
  • Self-Motivated
  • Problem-Solving
  • Excellent Communication
  • Good Telephone Etiquette
  • Analytical and Critical Thinking

Timeline

Soccer Commissioner - Springville Parks And Recreation
04.2020 - Current
General Manager - McDermott Oil
05.2017 - 04.2019
Business Office Manager - Dyersville Veterinary Clinic
11.1997 - 04.2019
Byu Idaho - Associate of Science, General Studies

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Leslie Bockenstedt