Leslie Burns
Poulsbo,WA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
26
26
years of professional experience
Work History
General Manager
A.Millican Crane Service
Poulsbo, WA
12.2010 - Current
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Prepared staff work schedules and assigned team members to specific duties.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Executive Director
Miss Kingsport Scholarship Organization
Kingston, WA
01.1998 - 01.2014
- Recruiting of candidates to run for positions
- Recruiting of sponsors to contribute to scholarships and production of events
- Guide candidates through interview training, social etiquette training,
- Procuring location for event and procuring location for weekly practices.
- Creating theme for each season
- Write script
- Scheduling of public appearance after titles are won
- Chaperone of public appearances
General Manager
NW Gas Suppy & Plumbing
Poulsbo, WA
01.2007 - 01.2010
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Tracked monthly sales to generate reports for business development planning.
Director
Caring for Carmen
Poulsbo, WA
- Created non profit to assist local family in great time of need
- Scheduled fundraising events to raise money
- Spread awareness of childhood cancer
Education
High School Diploma -
North Kitsap High School
Poulsbo, WA06-1992
Some College (No Degree) -
Olympic College
Bremerton, WASkills
- Customer Relationships
- Workflow Planning
- Account Management
- Operations Management
- Leadership and Team Building
Timeline
General Manager
A.Millican Crane Service
12.2010 - Current
General Manager
NW Gas Suppy & Plumbing
01.2007 - 01.2010
Executive Director
Miss Kingsport Scholarship Organization
01.1998 - 01.2014
Director
Caring for Carmen
High School Diploma -
North Kitsap High School
Some College (No Degree) -
Olympic College