Leslie Cabrera
Magna,UT
Summary
Dynamic and results-driven professional with extensive experience in customer service at Jerry Seiner Chevrolet. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and appointment scheduling, consistently exceeding service goals while fostering strong relationships with clients. Committed to maintaining high standards of cleanliness and organization.
Overview
6
6
years of professional experience
Work History
CADILLAC CONCIERGE
Jerry Seiner Chevrolet
Salt Lake City
07.2022 - Current
- Assisted with check-in and greeting customers as well check-out procedures including confirming reservation details.
- Developed strong relationships customer in order to ensure smooth operations between departments.
- Arranged transportation and rental for guests.
- Processed payments for services rendered using cash register systems.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained the features and benefits of products or services offered by the dealership to customers
- Pick up and Delivery customer’s vehicle safe and clean
Sales Floor Associate
JCPenney
West Valley City , UTAH
08.2021 - 01.2022
- Helps oversee and maintain all fitting room and sales floor recovery processes
- Organized store by returning merchandise to proper areas and restocked displays.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Assisted in setting up displays and signage for new product launches and seasonal promotions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
WAITRESS
Blanquita's Mexican grill
08.2019 - 11.2020
- Oversaw cash register close-out reconciliations
- Ensure excellent customer experience through positive attitude and professionalism
- Consistently maintained high levels of accuracy taking orders
- Met and maintained cleanliness and safety guidelines
Education
High School Diploma -
East High School
Salt Lake City 06-2023
Skills
- Conflict resolution
- Time management
- Product knowledge
- Relationship building
- Attention to detail
- Problem solving
- Hospitality and accommodation
- Store cleaning
- Goal oriented
- Finishing work
- Flexibility
- Collaboration
- Leadership qualities
- Task prioritization
- Cleaning
- Customer service
- Customer relationship management
- Problem resolution
- Record keeping
- Effective communication
- Cash register operations
- Team collaboration
- Multitasking and organization
Communication skills
- English
- Spanish
Timeline
CADILLAC CONCIERGE
Jerry Seiner Chevrolet
07.2022 - Current
Sales Floor Associate
JCPenney
08.2021 - 01.2022
WAITRESS
Blanquita's Mexican grill
08.2019 - 11.2020
High School Diploma -
East High School