Leslie Calhoun
Chunchula,AL
Summary
Dynamic and dedicated restaurant manager and server with over 3 years of experience in high-volume dining environments. Adept at managing teams, overseeing day-to-day operations, and delivering exceptional customer service. Proven ability to stay calm and efficient in fast-paced settings, resolve customer concerns, and ensure smooth service. Skilled in multitasking, handling money, managing POS systems, and improving workflow to enhance guest experience. Known for strong leadership, a positive attitude, and a commitment to maintaining high standards of performance and service.
Overview
4
4
years of professional experience
Work History
Manager
Ihop
09.2023 - Current
- Manage day to day operations, ensuring smooth customer service and customer satisfaction in a high-volume restaurant.
- Lead and train a team of servers and kitchen staff to maintain consistent quality and performance.
- Handle cash deposits, manage POS systems, and oversee inventory.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
Ihop
Mobile, AL
11.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Waffle House (Temporary)
Satsuma Al
11.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Krystals
Saraland, AL
06.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Saraland Christian Academy
Saraland, AL05.2022
Skills
- Positive attitude and a strong work ethic
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Cross-functional teamwork
- Maintaining and establishing strong Customer relationships
- Shift scheduling
- Policy implementation
- Handling money and cash deposits
Timeline
Server
Waffle House (Temporary)
11.2024 - 01.2025
Manager
Ihop
09.2023 - Current
Server
Ihop
11.2022 - 09.2023
Cashier
Krystals
06.2021 - 11.2022
Diploma -
Saraland Christian Academy