Leslie Campos
8656 Marthas Way,Alvarado Tx
Summary
Dynamic professional with a proven track record at Blink Vision Center, excelling in customer service and appointment scheduling. Recognized for maintaining a welcoming environment and resolving conflicts with empathy, enhancing customer loyalty. Strong attention to detail and effective time management skills contribute to a well-organized front office operation.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/ Optical Technician
Blink Vision Center
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Performed diagnostic tests including retinal imaging, glaucoma exams, and visual fields screenings if needed.
- Pre-tested patients before eye examination, maintained accurate and organized records.
Customer Service Representative
New Leaf Service Contracts
05.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Texans Can Academy
Dallas, TX09.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- Scheduling appointments
- Office organization
- Front office management
Languages
English
Full Professional
Timeline
Front Desk Receptionist/ Optical Technician
Blink Vision Center
05.2022 - Current
Customer Service Representative
New Leaf Service Contracts
05.2021 - 02.2023
High School Diploma -
Texans Can Academy
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