Leslie Carpenter
London,KY
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Debt Collector
OneMain Financial
04.2018 - Current
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
General Clerk 2
Novitex Solutions
08.2014 - 03.2018
- Streamlined office processes by implementing efficient filing and organizational systems.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
Education
General Studies
Somerset Community College
Somerset, KYSkills
- Payment Acceptance
- History Research
- Customer Research
- Call Center Experience
- Performance Improvements
- Persuasion Techniques
- Negotiation
- Attention to detail
- Conflict resolution
Timeline
Debt Collector
OneMain Financial
04.2018 - Current
General Clerk 2
Novitex Solutions
08.2014 - 03.2018
General Studies
Somerset Community College