Leslie Carr
Tucson,AZ
Summary
Proactive individual with a passion for process improvement continued learning. Strengths include operational efficiency, product education, and training and developing. Proven technical leader, proficient in strategic thinking skills, implementing companywide processes, and proven ability to impact success in all levels of an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SUCCESS AND OPERATIONS SPECIALIST
TrustRadius
03.2022 - 02.2023
- Ensured the ongoing success of customers leveraging the TrustRadius platform by understanding customer business goals.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Created and optimized the customer support platform and process.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Processed all customer contracts including but not limited to, renewals, expansions, shutdowns, and amendments.
SENIOR PROCESS ENGINEER (RSP FOCUS)
Amazon TUS2
06.2019 - 01.2020
- Responsible for all functions across 32 Amazon Robotics buildings.
- Wrote and developed standard work processes that covered machine to person interface for over 32k workers across North America.
- Realized 17% increase in network stow rates due to developing automated staffing tool to maximize system efficiency.
- Evaluated new technology implementations, ensuring seamless integration into existing processes without affecting productivity levels.
- 18% improvement in network pick rates through identifying system issues and working through technical solution with robotics engineering.
- Responsible for network reporting at over 150MM units per week in Q3/Q4 2019.
ROBOTIC SERVICE PLATFORM OPERATIONS MANAGER
Amazon DEN3
05.2018 - 06.2019
- Responsible for 300+ hourly associates, 6 salaried managers, and 32 Robotic Service Technicians in the operation of 1MM square foot robotic service platform.
- Recorded highest inventory levels for four floor building at 32MM units.
- Responsible for all launch documentation and standard work for Amazon Robotic Building Launch.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Recorded best RSP performance of 2018.
INBOUND SUBJECT MATTER EXPERT
Amazon SMF1
08.2017 - 04.2018
- Led a team of 5 Area Managers responsible for Inbound Operations.
- Developed new standard work across the department while increasing productivity across all shifts and achieving inbound records for freight processed for peak 2017 and 2018.
- Responsible for analyzing, identifying process gaps, and developing efficient solutions to the process interfaces between Amazon Robotics and Operations.
- Participated in the pre-launch preparation recommending technical solutions and identifying software development requirements.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Education
B.S. Agribusiness Economics and Management -
The University of Arizona
Tucson, AZ2015
Skills
- Improvement Tracking
- Process Flow Analysis
- Project Management
- Human Relations
- Cost Control
- Follow-Up Skills
- Strategic planning
- Experience with MS Excel , ASANA, Google Studios, Google Analytics
- Onboarding Design
Certification
School16 - Technology Career Acceleration Program
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SUCCESS AND OPERATIONS SPECIALIST
TrustRadius
03.2022 - 02.2023
SENIOR PROCESS ENGINEER (RSP FOCUS)
Amazon TUS2
06.2019 - 01.2020
ROBOTIC SERVICE PLATFORM OPERATIONS MANAGER
Amazon DEN3
05.2018 - 06.2019
INBOUND SUBJECT MATTER EXPERT
Amazon SMF1
08.2017 - 04.2018
B.S. Agribusiness Economics and Management -
The University of Arizona
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