Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Carranza

Oakland,CA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Famous Daves
Hayward
04.2024 - 07.2026

Worked in a high placed environment, typically serving 10 to 15 tables at a time successfully.

Learned to communicate with other staff members in order to establish a better workspace.

Trained 3 of my partners and showed them how to properly work the POS and what goals and expectations the restaurant acquired

Always greeted customers, explained the food and beverages specials, and provided excellent customer service

Accurate processing of payments including credit, cash, and digital transactions

Barista

Starbucks
San Leandro, CA
03.2021 - 02.2024

Learned high-pressure multitasking like managing multiple orders, drive-thru headset, and bar production during high volume rushes

Working exceptionally well with partners to encourage better workflow and achieve daily store sales goals.

Learned operation and maintenance with espresso machines, coffee grinders, and commercial refrigeration units.

Deep understanding of all flavors profiles, allergens, and dietary customizations for over 50 + menu items.

Learned food and beverage safety and the knowledge of health and safety standards.

Childcare Provider

Family
Oakland
01.2017 - 02.2022

Dedicated Nanny with over 5 years of experience caring for children from infancy to 13

Managed daily schedules for 3 children (ages 2-10), including school pickups, bedtime routines and other extracurricular activities

Developed educational crafts and games that improved their creativity and social skills

Prepared nutritious, allergy aware meals and snacks following parents dietary guidelines

Administered basic first aid and also responded to emergency situations calmly and effectively

Helped with tutoring and homework

Learned Newborn care including, bottle feeding and diapering

Education

High School Diploma -

Fremont High
Oakland, CA
05-2023

Skills

Excellent communication

Cool under pressure

Problem-solving

Team leadership

High energy and stamina

Multitasking Abilities

Reliability

Adaptable and flexible

Reliable and responsible

Team player

Price memorization

Positive guest interactions

Positive and professional

POS operation

Point of sale (POS) system operations

Server training

Food inspection

Bill computation

Food delivery

Guest seating

Food sales and promotion

Task prioritization

Inventory management

Beverage preparation

Order management

Allergy awareness

Relationship management

Suggestive selling

Table bussing

Food safety practices

Quality control

Supply restocking

Order accuracy

Sales expertise

Team collaboration

Service prioritization

High volume dining

Menu memorization

Food running

Safe food handling

Cleanliness standards

Customer service

Guest engagement

Cash handling

Exceptional customer service

Excellent communication

  • Strong work ethic
  • Exceptional customer service
  • POS operation
  • Reliable and responsible
  • Adaptable and flexible
  • Multitasking Abilities
  • Team leadership
  • High energy and stamina
  • Problem-solving
  • Cool under pressure
  • Patience and empathy

Timeline

Server

Famous Daves
04.2024 - 07.2026

Barista

Starbucks
03.2021 - 02.2024

Childcare Provider

Family
01.2017 - 02.2022

High School Diploma -

Fremont High