Leslie Cerda-Alvarado
Summary
Experienced with customer interaction, problem resolution, and relationship building. Utilizes effective communication and empathy to enhance customer experiences. Track record of adapting to changing customer needs and improving satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Associate
Holly Hunt
08.2024 - Current
- Customer service in both English and Spanish, assisting a diverse and international customer base with questions, concerns, and product information.
- Demonstrated strong communication, time management, and problem solving skills in a fast paced environment.
- Processed requests for service from internal and external customers.
- Utilized Microsoft Office tools (Outlook, Word, Excel) to manage schedules, track inventory, and create reports.
Assistant Manager
Tropical Smoothie Cafe
07.2022 - 08.2024
- Offering enthusiasm and knowledge about the store's detailed menu to each and every guest.
- Supervised daily operations, including opening and closing procedures, staff scheduling, and shift management
- Managed inventory, placed supply orders, and minimized waste to control food and labor costs.
- Handled customer concerns, complaints, and special requests professionally to ensure satisfaction and repeat business
Intern
ED System
10.2022 - 06.2023
- Contributes to several projects with a focus on policy and career education, as well as assisting the team by providing student insights and contributions.
- Supports work-based learning initiatives, researching social capital growth for students.
- Engage with community stakeholders by effectively communicating with data to inspire systemic change across the birth-to-career continuum.
Security
Luna Security Services
01.2021 - 06.2022
- Scanned over 300 incoming and outgoing personnel daily using hand held wands and x-ray machinery to protect building, assets and individuals.
- Greeted over 50 guests daily professionally and courteous to cultivate
Crew member
Carniceria Jimenez
07.2019 - 12.2021
- Trained and provide ongoing support for five new crew members
- Ensure that all product on the floor is organized, stocked, and fresh, and that store cleanliness is maintained to a high standard
- Arrange creative and aesthetically pleasing product displays.
- Greeted and welcomed customers everyday.
- Investigated and helped to resolve customer concerns.
Education
High School -
Hubbard High School
Chicago, IL05.2022
Associate of Science - Nursing
Malcom X College
Chicago, IL08-2026
Skills
- Languages: Fluent in English, Spanish
- Software: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); Google Suite
Timeline
Customer Associate
Holly Hunt
08.2024 - Current
Intern
ED System
10.2022 - 06.2023
Assistant Manager
Tropical Smoothie Cafe
07.2022 - 08.2024
Security
Luna Security Services
01.2021 - 06.2022
Crew member
Carniceria Jimenez
07.2019 - 12.2021
High School -
Hubbard High School
Associate of Science - Nursing
Malcom X College
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