Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Leslie Chaves

Amarillo

Summary

Dedicated and team-oriented professional with 9 years of experience at Atmos Energy, currently serving as Senior Dispatcher. Skilled at supporting team members, coordinating daily operations, and collaborating with supervisors to ensure efficient workflows and excellent customer service. Recognized for serving as a reliable point of contact during outages, reinforcing safety compliance, and fostering a positive, collaborative work environment.

Overview

11
11
years of professional experience

Work History

Sr Dispatcher

Atmos Energy
01.2024 - Current
  • Serve as the primary support for team members, providing guidance, answering questions, and resolving concerns to maintain high performance.
  • Coordinate and prepare the overnight shift lineup and assist with day/evening shift lineups to ensure balanced workload distribution.
  • Collaborate closely with supervisors by processing service tickets and aligning dispatch operations with customer needs.
  • Act as lead contact during system outages, ensuring timely communication and effective resolution strategies.
  • Reinforce daily operational discipline by reminding team members of safety checks, Arcos system updates, and shift requirements.
  • Promote teamwork and accountability by keeping the team engaged, informed, and focused on safety and service quality.

Dispatcher

Atmos Energy
02.2019 - 01.2024
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency calls
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs
  • Routed emergency and customer appointment orders to technicians to complete.
  • Logged daily data in dispatch logs and databases.
  • Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel.

Sr CSA Representative

Atmos Energy Corporation
08.2016 - 02.2019
  • Assisted customers with questions and concerns
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Assisted customers by answering questions, addressing concerns and providing current account information
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Verified customer documentation and supporting information with skilled use of different databases and information sources.
  • Collected information from customers to update records and accounts.
  • Added new customer information to CRM system.

Guest Service

Amigos Supermarket
11.2014 - 07.2016
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Worked as team member, performing cashier duties, product assistance and cleaning
  • Achieved coverage demands by managing guest services schedules and work assignments.
  • Utilized variety of tools and software to prioritize and maintain guest data.
  • Balanced cash drawer at beginning and end of each shift.
  • Engaged customers in pleasant conversation while completing cash register transactions.

Education

Bachelor in Business Administration -

West Texas A&M University
Canyon, TX
08-2025

High School Diploma -

Palo Duro Highschool
Amarillo, TX
01.2016

Skills

  • Team Leadership & Mentorship
  • Dispatch & Scheduling Coordination
  • Outage Management & Incident Response
  • Customer Service & Escalation Handling
  • Cross-Department Collaboration
  • Safety Compliance & Training Reinforcement
  • Strong Communication & Relationship Building

LANGUAGES

English
Spanish

Timeline

Sr Dispatcher

Atmos Energy
01.2024 - Current

Dispatcher

Atmos Energy
02.2019 - 01.2024

Sr CSA Representative

Atmos Energy Corporation
08.2016 - 02.2019

Guest Service

Amigos Supermarket
11.2014 - 07.2016

Bachelor in Business Administration -

West Texas A&M University

High School Diploma -

Palo Duro Highschool

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