Ruth Ferrell
Sherman,USA
Summary
Dedicated and results-driven customer service and insurance professional with over 10 years of experience in healthcare, insurance, and client relations. Skilled in Medicare enrollment, customer issue resolution, data management, and cross-functional collaboration. Recognized for exceeding performance goals and mentoring team members while maintaining a positive, client-focused attitude.
Overview
20
20
years of professional experience
Work History
Sr. Enrollment Specialist
Assurance IQ, a subsidiary of Prudential Financial
08.2022 - 07.2024
- Managed Medicare and health insurance application processes with accuracy and compliance.
- Resolved escalated customer concerns and identified high-risk applicants for the retention team.
- Created training documents and mentored new hires to support onboarding and team performance.
- Consistently exceeded sales and enrollment targets using a customer-first approach.
- Conducted inbound and outbound calls for Health Risk Assessments.
Customer Service Advocate Team Lead
Dialog Direct
Denison, TX
11.2017 - 07.2021
- Led a team handling Medicaid insurance enrollment through eHealth platform.
- Coordinated prior authorizations and communicated with pharmacies and physician offices.
- Conducted financial screenings for eligibility programs and maintained accurate records.
- Analyzed customer needs to tailor insurance solutions and improve satisfaction metrics.
NA (Nurses Assistant)
Carrus Rehabilitation Hospital
Sherman, TX
01.2010 - 02.2011
- Delivered daily care including bathing, dressing, and feeding elderly residents.
- Provided assistance to nurses and ensured accurate charting of care tasks.
Styler, Trimmer, Pump Operator
Tyson Foods
Sherman, TX
01.2008 - 02.2010
- Maintained product specifications through use of tools and mathematical measurements.
- Ensured compliance with FDA standards during food processing operations.
CMT (certified Medical Technician)
Salt River Nursing Home
Shelbina, MO
02.2007 - 02.2008
- Giving medications
- Giving insulin shots
- Helping aids with residents
- Answering phones for nurses.
CNA
Salt River Nursing Home
Shelbyville, MO
01.2005 - 02.2007
- Delivered daily care including bathing, dressing, and feeding elderly residents.
- Provided assistance to nurses and ensured accurate charting of care tasks.
Education
High School Diploma -
North Shelby High School
Shelbyville, MO05.2004
Skills
- Medicare & Health Insurance Knowledge
- Customer Relationship Management
- De-escalation & Conflict Resolution
- Data Entry & Record Maintenance
- Call Center Operations
- Team Leadership & Mentorship
- Health Risk Assessment
- Prior Authorization Coordination
- Training & Process Documentation
- Problem-Solving & Decision-Making
References
Loan Heath, previous manager, Assurance IQ, 916-8656586
Timeline
Sr. Enrollment Specialist
Assurance IQ, a subsidiary of Prudential Financial
08.2022 - 07.2024
Customer Service Advocate Team Lead
Dialog Direct
11.2017 - 07.2021
NA (Nurses Assistant)
Carrus Rehabilitation Hospital
01.2010 - 02.2011
Styler, Trimmer, Pump Operator
Tyson Foods
01.2008 - 02.2010
CMT (certified Medical Technician)
Salt River Nursing Home
02.2007 - 02.2008
CNA
Salt River Nursing Home
01.2005 - 02.2007
High School Diploma -
North Shelby High School
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