Breanna Mentor

• Conducted outbound calls to potential patients, providing information on healthcare services and enrollment options.
• Assisted patients in completing enrollment applications, verifying eligibility, and explaining benefits.
• Maintained accurate and detailed records of patient interactions using CRM and EHR systems.
• Addressed patient questions and concerns, ensuring a smooth and positive enrollment experience.
• Collaborated with healthcare providers and insurance representatives to facilitate seamless patient onboarding.
• Met and exceeded call volume and enrollment targets while maintaining high patient satisfaction ratings.

• Provided compassionate patient support, ensuring timely access to resources and healthcare services.
• Provide courteous and professional support to customers through phone, email, and chat, addressing inquiries, resolving technical issues, managing appointment rescheduling, and delivering timely solutions.
• Assisted patients in understanding their treatment plans, appointment scheduling, and insurance coverage.
• Collaborated with healthcare providers to resolve patient concerns and improve the overall experience.
• Maintained accurate records in EHR systems while ensuring HIPAA compliance.
• Educated patients on wellness programs, chronic disease management, and medication adherence.

• Handled high-volume inbound and outbound calls for a major healthcare provider, addressing patient inquiries regarding appointments, billing, and medical inquiries.

• Conducted patient satisfaction surveys and gathered feedback to improve customer service practices.

• Supported patients in navigating healthcare portals and scheduling

• Responded to customer inquiries regarding orders, pricing, and account issues through phone and email.

• Assisted in developing FAQs and troubleshooting guides to improve customer experience.

• Maintained a 90% customer satisfaction score by ensuring clear communication and timely solutions.