Jessalyn Stokes
Jacksonville,FL
Summary
Dynamic Outbound Enrollment Specialist at Pomelo Care with a proven track record in patient scheduling and record maintenance. Expert in clear communication and problem-solving, I successfully enhanced patient engagement while ensuring compliance with health information standards. Adept at remote work, I thrive in fast-paced environments, delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Outbound Enrollment Specialist
Pomelo Care (Remo
Remote
02.2024 - 10.2025
- Conducted outbound enrollment calls and scheduled patient services
• Maintained accurate records while handling sensitive health information
Document Specialist
Mr. Cooper
(Remote, IN)
08.2021 - 11.2023
- Managed document preparation and organization to ensure compliance with regulatory standards.
- Reviewed and validated loan documents for accuracy and completeness, minimizing errors.
- Implemented efficient filing systems to enhance document retrieval processes.
- Collaborated with cross-functional teams to streamline document processing workflows.
Education
High School Diploma -
First Coast High School
Jacksonville, FL05.2015
Skills
Outbound calling
Patient scheduling
Record maintenance
Customer Service (Phone, Email, Chat)
Remote Work & Self-Management
Clear Communication & Active Listening
Problem Solving & Conflict Resolution
Data Entry & Documentation
Timeline
Outbound Enrollment Specialist
Pomelo Care (Remo
02.2024 - 10.2025
Document Specialist
Mr. Cooper
08.2021 - 11.2023
High School Diploma -
First Coast High School