Leslie Chotkey
Citizen Potawatomi Health Services
SHAWNEE,OK
30
years of professional experience
Dependable switchboard operator with 20+ years of experience in telephone operations, front office support, and accurate call routing. Known for strong telephone etiquette, quick learning, and work prioritization in fast-paced environments.
Work History
Switchboard Operator
4 Years 3 Months- Managed high-volume switchboard calls, directing patients, staff, and visitors to correct departments.
- Answered incoming lines promptly, providing courteous information and resolving routine inquiries.
- Transferred calls accurately to clinical and administrative staff using internal directory systems.
- Recorded detailed messages and delivered urgent communications to appropriate personnel without delay.
Certified Surgical Technologist
5 Years 5 Months- Maintained aseptic technique throughout procedures, protecting sterile field and preventing contamination.
- Prepared operating rooms with sterile instrumentation, supplies, and equipment for diverse surgical procedures.
- Anticipated surgeon needs by organizing instruments, sutures, and specialty supplies from preference cards.
- Performed accurate sponge, needle, and instrument counts with circulating nurses to ensure patient safety.
- Trained new surgical technologists on OR protocols, instrumentation handling, and sterile processing standards.
Data Entry/Payroll Coordinator
5 Years 7 Months- Entered employee information and timecards into payroll system, ensuring data integrity.
- Ensured accuracy and timeliness of payroll processing.
- Generated payroll reports and summaries for management review.
- Managed daily reports for 99 stores, addressing issues with profit and loss statements.
Office Manager
3 Years 1 Month- Supervised front office activities, ensuring professional reception and responsive client service.
- Trained staff on office procedures, software use, and organizational standards.
- Answered multiple phone lines and directed to the correct department
Education
Certificate of Surgical Technician - Healthcare
- Honor Roll
- 4.0 GPA
- Professional Development: Surgery
Skills
Operating switchboards
Telephone operations
Strong telephone etiquette
Excellent phone demeanor
Work prioritization
Dependability
Rapid learner
Timeline
Switchboard Operator
Citizen Potawatomi Health Services
04.2018 - 07.2022Read More
Certified Surgical Technologist
OU Medical Center
05.2002 - 10.2007Read More
Data Entry/Payroll Coordinator
Sonic Computer Services
02.1998 - 09.2003Read More
Office Manager
CPA Software News
03.1992 - 04.1995Read More
Oklahoma Healthcare Academy
Certificate of Surgical Technician from Healthcare
Read More