Leslie Crawson
76 North Sasser St.,AL
Summary
Dynamic General Manager with a proven track record at JACK'S FAMILY RESTAURANTS INC., excelling in operations management and team leadership. Skilled in problem resolution and inventory control, I implemented strategies that boosted sales and enhanced customer loyalty, while fostering a collaborative environment that empowered staff to achieve their best performance.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
General Manager
JACK'S FAMILY RESTAURANTS INC.
03.2024 - Current
- Assisted in developing operational strategies to enhance team productivity and efficiency.
- Supported daily management tasks by coordinating schedules and resource allocation.
- Learned key performance indicators to monitor team effectiveness and operational success.
- Contributed to process improvement initiatives by gathering feedback from staff and stakeholders.
- Engaged in training sessions to understand best practices for team leadership and development.
- Adapted quickly to changing environments, ensuring smooth transitions during project implementations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assembly Line Worker
ITAC
09.2023 - 02.2024
- Operated machinery to assemble components efficiently on production line.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on safety practices and operational procedures within the assembly line.
Shift Lead Manager
McDonald's Fast Food Restaurant
08.2020 - 09.2023
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on food safety standards and operational procedures.
- Managed inventory levels, conducting regular audits to minimize waste and optimize supply chain efficiency.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving techniques.
- Enhanced operational processes by introducing best practices that streamlined workflows and reduced wait times.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Leader
Pizza Hut
08.2009 - 07.2020
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflow processes to enhance efficiency and reduce downtime.
- Implemented staff scheduling strategies to optimize coverage during peak hours.
- Resolved customer concerns promptly, enhancing overall service satisfaction ratings.
- Developed training materials for new hires, improving onboarding experience and retention rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree -
Brantley High School
Brantley, ALSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Staff management
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
Timeline
General Manager
JACK'S FAMILY RESTAURANTS INC.
03.2024 - Current
Assembly Line Worker
ITAC
09.2023 - 02.2024
Shift Lead Manager
McDonald's Fast Food Restaurant
08.2020 - 09.2023
Shift Leader
Pizza Hut
08.2009 - 07.2020
No Degree -
Brantley High School