Leslie Creager
Las Vegas
Summary
With over ten years of Human Resource experience and five years of Absence Management expertise. Dedicated in leave management and compliance, conflict resolution, and analytical thinking. Skilled in navigating complex regulations, implementing efficient processes, and fostering team collaboration to achieve optimal results. Dependable and adaptable professional known for driving positive outcomes and supporting dynamic workplace needs.
Overview
12
12
years of professional experience
Work History
Absence Management Specialist
MGM Resorts International
Las Vegas, NV
02.2022 - Current
- Responsible for the administration of absence/leave management at an all MGM properties; ensure compliance with ADA, FMLA, and other state and federal leave laws
- Review medical certifications to determine whether the medical condition meets the criteria under FMLA, General Medica, or ADA leave
- Maintain a close professional relationship with the ADA team, Employee Relations, management and workforce management and employees to expedite the request for leave, the approvals and on-going administration of all leave requests
- Ensured compliance with government regulations related to employee leaves of absence, mitigating potential legal risks.
- Reviewed and updated absence management guidelines to align with evolving organizational needs.
- Streamlined return-to-work processes for employees on extended leaves, minimizing disruption to company operations.
Escalation Specialist
MGM Resorts International
Las Vegas
02.2021 - 02.2022
- Resolved complex customer escalations, ensuring timely and effective resolutions to enhance guest satisfaction.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
- Responded to departments requests, offering support and tailored recommendations to address needs.
Absence Management Coordinator
MGM Resorts International
Las Vegas
04.2019 - 02.2021
Employment Specialist
MGM Resort International
Las Vegas
08.2014 - 02.2019
Education
High School Diploma -
Southeast Career Technical Academy
Las Vegas, NV2010
Skills
- Continuous improvement mindset
- Regulatory compliance awareness
- Conflict resolution techniques
- Self motivation
- Conflict resolution
- Analytical and critical thinking
Timeline
Absence Management Specialist
MGM Resorts International
02.2022 - Current
Escalation Specialist
MGM Resorts International
02.2021 - 02.2022
Absence Management Coordinator
MGM Resorts International
04.2019 - 02.2021
Employment Specialist
MGM Resort International
08.2014 - 02.2019
High School Diploma -
Southeast Career Technical Academy