Leslie Crook
La Porte,IN
Summary
Dynamic Lead Pharmacy Technician with proven expertise at Kroger's Pharmacy, enhancing workflow efficiency and reducing medication errors. Skilled in pharmacy software and problem-solving, I excel in accurate prescription processing and training new staff, ensuring compliance with safety protocols while optimizing patient care through effective medication management.
Driven Pharmacy Technician with 14 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Kroger's Pharmacy
06.2011 - Current
- Supervised daily pharmacy operations to ensure compliance with safety protocols and regulations.
- Trained and mentored new pharmacy technicians on medication dispensing processes and inventory management.
- Implemented process improvements that enhanced workflow efficiency and reduced medication errors.
- Collaborated with pharmacists to optimize patient care through accurate medication therapy management.
- Ensured accurate prescription processing by reviewing orders for completeness and correctness before dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Sales Associate
PetSmart
08.2000 - 03.2004
- Assisted customers in selecting appropriate pet products and services to enhance customer satisfaction.
- Maintained knowledge of current promotions and product features to address customer inquiries effectively.
- Collaborated with team members to ensure efficient store operations and maintain a positive shopping environment.
- Trained new associates on sales techniques and customer service best practices to improve team performance.
- Executed inventory management tasks, including restocking shelves and conducting stock checks for accuracy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
GED -
State of MIssouri
Joplin, MOSkills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Prescription processing
- HIPAA
- Drug inventory control
- Insurance billing
- Updating medication histories
- Pharmacy and customer records management
- Data entry
- Patient profile setup
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Kroger's Pharmacy
06.2011 - Current
Sales Associate
PetSmart
08.2000 - 03.2004
GED -
State of MIssouri
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