Open To Work
Leslie Cross
Chicago,IL
Work Preference
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
H&r Block
Chicago, Illinois
01.2015 - 04.2019
- Provided support in resolving customer inquiries and concerns efficiently.
- Utilized software systems for data entry and client management tasks.
- Implemented feedback mechanisms to enhance customer experience strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Moraine Valley Community College
Palos Hills, IL06-2005
Skills
- Customer relationship management
- Data entry accuracy
- Client management software
- Complaint resolution
- Customer feedback analysis
- Service strategy
Timeline
Customer Service Representative
H&r Block
01.2015 - 04.2019
High School Diploma -
Moraine Valley Community College
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