Leslie Cunningham
Henrico,VA
Summary
I am an experienced voice operations engineer in Technology Infrastructure, with over 35 years of continued experience. I began my career as a technical coordinator, and throughout the years excelled and became proficient in the telephony field. I am an outgoing professional who has had the experience to open, relocate, expand, and renovate numerous new business offices within the U.S. and it's surrounding territories without delays. I am thrilled to bring my experience and skillset to a dedicated employer.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Systems Operations Engineer
Wells Fargo
Glen Allen, VA
01.1989 - 03.2023
- Project manager for all voice related new offices, relocations, closings, and renovations.
- Technology infrastructure which includes all Cisco related project work.
- Completed site builds, programming of all phones, test and turn ups for all Cisco Sonus sites, as well as Sonus upgrades.
- All Cisco installs, moves, and changes completed through CUCM.
- Unity for all voicemail
- CER programming for E911
- Worked in cohesion with Network engineers who assisted us in the completion of new installs, relocations, and upgrades.
- Experience with installs and programming on Nortel Option11C PBX, AT&T PBX and Nortel Norstar key systems until 2008 when Wells Fargo converted to the Cisco VoIP Platform.
- PRI ordering and programming
Education
Associate of Arts - Paralegal Studies
J Sargeant Reynolds Community College
Henrico, VA05-1983
Skills
- Proficient in Microsoft Office 365
- Proficient in Cisco Call Manager
- Proficient in Cisco Unity
- Proficient in Wanda SR System
- Proficient in Vera Smart
- Proficient in ENT-JIRA System
- Proficient in Change Control Network System
Certification
- Cisco (Call Manager & UNITY)
- Nortel (Option 11C & Norstar)
- AT&T (PBX)
Timeline
Senior Systems Operations Engineer
Wells Fargo
01.1989 - 03.2023
Associate of Arts - Paralegal Studies
J Sargeant Reynolds Community College