Christopher Greathouse
Coralville,IA
Summary
Dynamic Systems Administrator adept in SCCM and Active Directory management. Proven track record in enhancing operational efficiency and resolving complex technical issues. Skilled in hardware diagnostics and repair, complemented by strong problem-solving abilities. Committed to delivering exceptional support and optimizing IT environments for improved performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Systems Administrator
Innovien Solutions/Collins/Raytheon Technologies
Cedar Rapids, USA
04.2023 - Current
- Provided support for Windows 7, 10, and 11 systems.
- Provided technical assistance for MacOS issues.
- Executed comprehensive update to Linux systems.
- Enhanced support services for Dell Thin Client systems.
- Handled administrative tasks involving SCCM and Active Directory.
- Diagnosed issues in access points, enhancing connectivity.
- Certified Dell technician skilled in hardware support.
- Implemented systems to maintain precise control of inventory levels.
Systems Administrator
TEKSystems/MAGNA International
Montezuma, USA
06.2022 - 01.2023
- Maintained operational efficiency by troubleshooting issues in CMS, SAP, FunnelCloud and Factory Talk.
- Executed software deployment using Empirum, Nextthink, and Matrix42.
- Performed repairs on malfunctioning Zebra Printers to restore functionality.
- Managed SCCM and Active Directory systems effectively.
- Identified and resolved issues within networking closets and access points.
- Oversee setup and closure of staff accounts.
- Maintained functional integrity of kiosk devices running on Linux.
Senior Desktop Support Consultant
TEKSystems/HCL/Proctor & Gamble
Iowa City, USA
03.2022 - 06.2022
- Offered troubleshooting and maintenance for Windows 7, 10, and 11.
- Resolved user problems related to SCCM and Active Directory promptly.
- Performed hardware support and repair as an HP Certified technician.
- Ensured accuracy in inventory reporting.
- Performed hands-on network repairs.
- Performed troubleshooting for cabling issues.
- Resolved problems related to access points and network closets.
Associate Technician (Contract)
TEKSystems/RSM Consulting Firm
Cedar Rapids, USA
05.2021 - 12.2021
- Monitored server performance, identified outages, and implemented timely solutions.
- Managed account lifecycles by establishing new accounts and deactivating outdated ones.
- Resolved issues with network switch and router systems.
- Administered and maintained Sophos security programs.
Associate Field Technician (FT as of 06/2020)
TEKSystems/DXC Technologies/Collins
Cedar Rapids, USA
10.2019 - 05.2021
- Handled troubleshooting and maintenance for Windows operating systems, versions 7, 10, and 11.
- Provided technical assistance for Dell Thin Client systems.
- Applied technical expertise in SCCM and Active Directory throughout daily activities.
- Resolved issues within access points and networking closets efficiently.
- Conducted maintenance and troubleshooting on Dell systems as a certified technician.
- Executed control measures for inventory accuracy.
Windows 10 Rollout Technician (Contract)
Beacon Hill/Bridgestone Bandag
Muscatine, USA
11.2018 - 03.2019
- Transitioned legacy Lenovo systems to modern HP hardware.
- Transitioned company computers from Windows XP to Windows 7.
IT Support Consultant
University of Iowa Hospital and Clinics
Iowa City, USA
10.2012 - 07.2018
- Utilized SCCM for regular tasks.
- Ensured seamless project execution through effective teamwork across multiple shifts.
- Facilitate task prioritization, delegation implementation, and employee instruction.
- Guided new employees through their onboarding process.
- Provided front line support for HCIS computer systems and services.
- Managed complete upgrade of operating system from Windows 7 to Windows 10.
Customer Care Center Representative
Go Daddy
Hiawatha, USA
01.2011 - 04.2011
- Managed helpdesk inquiries to ensure smooth IT operations.
- Diagnosed network and internet problems.
- Executed successful sales strategies for domains, software applications, and server products.
Architectural Engineer
Engineered Building Design
Washington, USA
03.1999 - 12.2008
- Designed and engineered roof systems using architectural blueprints.
- Developed advanced floor structures from detailed drawings.
- Managed structural bracket inventory worth $10,000 with high accuracy.
- Oversaw stock truss inventory.
- Managed inquiries about current projects received by calls, emails, and faxes from contractors and salesmen.
Ordering Coordinator
Hy-Vee
Centerville, USA
09.1991 - 12.1999
- Managed inventory processes to ensure store-wide stock availability.
- Oversee quarterly inventory processes within store.
- Coordinated inventory management across various departments.
- Directed and encouraged inventory staff.
- Provided support to the store management team.
- Executed operational procedures during opening and closing shifts.
- Oversaw check-in process for third-party vendors.
- Undertook thorough training for the store manager role.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
09.2026
A.A.S. - Computer Support Specialist
Kirkwood Community College
05.2012
Skills
- Proficient in Windows 7
- Experienced in Windows 10 environments
- Skilled in navigating Windows 11
- Proficient in MacOS
- Proficient in Microsoft Office 365
- Experience with ServiceNow implementations
- Microsoft Intune management
- Secret Double Octopus
- Experience with Sophos solutions
- Beyond Trust
- Bomgar proficiency
- Proficient in Active Directory administration
- Proficient in SCCM
- PowerShell scripting
- DUO
- Proficient in Okta Verify setup
- Hardware and software diagnostics
- Computer hardware repair
- Lexmark printer expertise
- Cannon printer maintenance
- Zebra printer servicing
- Experience with Dynics HMI systems
- Experienced with symbol scanning technology
- CISCO router configuration
- CISCO switch configuration
Computer Hardware
- PC Troubleshoot/Repair
- Lexmark Printers
- Cannon MF Printers
- Zebra printer repair
- Dynics HMI
- Symbol scanners
- CISCO Routers
- CISCO Switches
Knowledge Base
- Windows 7/10/11
- MacOS
- Microsoft Office 365
- ServiceNow
- Intune
- Secret Double Octopus(SDO)
- Sophos
- Beyond Trust/Bomgar
- Active Directory
- SCCM
- PowerShell
- DUO
- Okta Verify
Certification
- Certificate LAN Administration;
- Certificate, Network Security
Affiliations
- Former Taekwondo instructor. 2nd degree black belt
Timeline
Systems Administrator
Innovien Solutions/Collins/Raytheon Technologies
04.2023 - Current
Systems Administrator
TEKSystems/MAGNA International
06.2022 - 01.2023
Senior Desktop Support Consultant
TEKSystems/HCL/Proctor & Gamble
03.2022 - 06.2022
Associate Technician (Contract)
TEKSystems/RSM Consulting Firm
05.2021 - 12.2021
Associate Field Technician (FT as of 06/2020)
TEKSystems/DXC Technologies/Collins
10.2019 - 05.2021
Windows 10 Rollout Technician (Contract)
Beacon Hill/Bridgestone Bandag
11.2018 - 03.2019
IT Support Consultant
University of Iowa Hospital and Clinics
10.2012 - 07.2018
Customer Care Center Representative
Go Daddy
01.2011 - 04.2011
Architectural Engineer
Engineered Building Design
03.1999 - 12.2008
Ordering Coordinator
Hy-Vee
09.1991 - 12.1999
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
A.A.S. - Computer Support Specialist
Kirkwood Community College
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