Jacob Buckles
Hartford City,IN
Summary
Results-driven IT professional with extensive experience at L3 Harris Technology, specializing in system administration and project coordination. Proven track record of enhancing operational efficiency and implementing robust disaster recovery solutions. Expertise in network configuration and team leadership ensures high-quality IT service delivery. Dedicated to optimizing operations and maintaining safety standards while driving exceptional team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Systems Administrator
L3 Harris Technology
08.2021 - Current
- Maintained desktop and peripheral configurations across on-site and remote locations.
- Oversaw daily site operations, ensuring compliance with established safety protocols.
- Enhanced operational effectiveness through strategic process improvements.
- Regularly monitored employee performance to foster a culture of continuous improvement.
- Efficiently coordinated project schedules and resources to align with client requirements.
- Implemented security controls according to RMF guidelines and DoD STIGs standards.
- Worked with ISSOs and cybersecurity teams to maintain audit readiness.
- Managed VMware vSphere environments, including ESXi hosts and virtual machine provisioning.
IT Support Specialist
New-Indy Containerboard LLC
06.2020 - 08.2021
- Evaluated documented resolutions and analyzed trends to prevent future issues.
- Provided technical support for software and hardware across departments.
- Installed and configured computer systems for new employees.
- Collaborated with vendors to ensure timely delivery of IT services.
- Facilitated software releases and communicated updates to end users.
- Conducted remote diagnostics to identify and resolve technical problems.
- Handled incoming help desk requests via phone and email for prompt resolution.
- Recorded and tracked help desk requests through all stages of resolution.
IT Support Technician
The Townsend Corporation
06.2018 - 05.2020
- Resolved end-user issues through efficient helpdesk support.
- Tracked service request progress using ticketing system and provided timely updates.
- Developed user documentation and training materials for software applications.
- Maintained IT equipment inventory to ensure optimal functionality.
- Assisted users with system navigation and troubleshooting techniques.
- Provided technical support for hardware and software across departments.
- Collaborated with cross-functional teams to implement system upgrades.
IT Specialist
U.S. Army
11.2016 - 08.2019
- Installed, operated, and maintained computer systems and local area networks (LAN).
- Performed system administration and managed computers and servers within computing and network environments.
- Configured, installed, and maintained network equipment within LAN for optimal performance.
- Operated and maintained commercial off the shelf (COTS) equipment, including routers and computers.
- Provided direct support for Information Dissemination and Content Staging initiatives.
- Managed Network Operations Service Desk, addressing incidents, problems, and change requests.
- Assisted in planning and monitoring wide area network configurations for efficient operations.
IT Specialist (Contractor)
General Dynamics Mission Systems
08.2016 - 12.2016
- Managed IT infrastructure and supported system upgrades for defense technology solutions.
- Delivered local and remote Tier 1 technical support for hardware and software issues.
- Collaborated with cross-functional teams to implement effective cybersecurity measures.
- Developed documentation for IT processes and user training guides.
- Monitored network performance and conducted regular systems maintenance.
- Assisted in application deployment across multiple departments.
- Installed operating systems, applications, patches, and updates as required.
- Investigated system errors to identify root causes and implemented appropriate solutions.
Cyber Network Specialist
United States Marine Corps Reserve
06.2010 - 11.2015
- Executed installation and configuration of cyber network systems in standalone and client-server environments.
- Planned integration of multiple information systems, including Data Distribution System-Replacement/Modular.
- Evaluated customer information system issues and performed hardware upgrades to sustain mission capability.
- Configured operational communications packages with Cisco devices to enhance connectivity.
- Managed over $1 million in cryptographic material as Communications Security custodian.
- Conducted training events on effective configuration and operation of communications packages.
Education
Bachelor's degree - Information Technology
University of Phoenix Online
05.2020
Skills
- System administration and support
- Risk and disaster management
- Virtual server and infrastructure management
- Network configuration and troubleshooting
- IT service delivery and project coordination
- Effective communication and documentation
- User training and support
- Problem solving and process improvement
- Team leadership and vendor coordination
- Active directory and Windows administration
- Hardware maintenance and device configuration
- Patch management and email administration
- Mobile device management
- System troubleshooting
- Access control
- Ivanti Endpoint Management
- Windows Server 2012/2016/2019 administration
- RHEL 7 and 8 administration
- Windows XP/7/10/11 administration
- Active Directory, Group Policy, DNS administration/configuration
- Cisco IOS configuration
- Cisco Unified Call Manager
- Commvault backup/DR administration/configuration in conjunction with Quantum Tape libraries
- Netapp FAS
- VCenter 7/8
- FlexLM
- Powershell scripting
- ServiceNow
- ManageEngine
- BMC Remedy
- Exchange 2016/2019
- Symantec Endpoint Protection Manager
- Splunk
- Nessus
Certification
- OSHA 10 June 2020 to June 2025
- CompTIA Security+ December 2021 to December 2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Systems Administrator
L3 Harris Technology
08.2021 - Current
IT Support Specialist
New-Indy Containerboard LLC
06.2020 - 08.2021
IT Support Technician
The Townsend Corporation
06.2018 - 05.2020
IT Specialist
U.S. Army
11.2016 - 08.2019
IT Specialist (Contractor)
General Dynamics Mission Systems
08.2016 - 12.2016
Cyber Network Specialist
United States Marine Corps Reserve
06.2010 - 11.2015
Bachelor's degree - Information Technology
University of Phoenix Online
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