LESLIE DAVID
Toledo
Summary
Dynamic professional with extensive experience in surgery scheduling and patient triage at Vision Associates Inc. Proven track record in optimizing clinical workflows and enhancing patient education to ensure seamless operations. Recognized for exceptional customer service and meticulous attention to detail, driving successful outcomes in fast-paced healthcare environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Scribe/Surgery Scheduler for Dr. John Buchfield
Vision Associates, Inc
05.2021 - Current
- Manage surgery schedules for patients
- Scheduling surgery itself
- Secured surgical clearance for patients prior to procedures.
- Coordinated necessary consents and documents with surgery center to facilitate patient surgeries.
- Addressed patient questions and concerns, clarifying surgery process for better understanding.
- Explain pre & post-operative drops to the patient.
- Record clinical information for physician review
- Input clinical data relayed during the patient’s exam relayed by the physician.
- Scribe as needed for other physicians
- Assist with technical tasks in clinic
- Enter pre and post operative drops for physician approval.
- Complete and necessary patient requested documents, i.e., FMLA/Disability/DMV
- Assemble charts for physician to review prior to his surgery.
- Conducted research and initiated contact to secure prior authorization for all required insurances.
- Answer and return patient phone calls.
- Submit patient referrals to specialists
- Scan all pertinent documents to the EMR software in a timely manner.
- Maintain a working knowledge of acceptable insurances.
- Finalize and distribute patient surgical good faith estimates.
Ophthalmic Technician
Vision Associates, Inc
06.2020 - 05.2021
- See Previous Description 09/2015-06/2020
- Conducted comprehensive vision tests using advanced diagnostic equipment.
- Assisted ophthalmologists during examinations and surgical procedures.
- Maintained and calibrated ophthalmic instruments for optimal performance.
North Clinic Supervisor
Vision Associates, Inc
08.2018 - 06.2020
- Managed patient flow to optimize clinic efficiency and reduce wait times.
- Resolved operational issues to maintain smooth clinic operations.
- Addressed physician concerns and questions to support clinical effectiveness.
- Complete Employee Reviews
- Interview Potential Employment Candidates
- Troubleshoot/Repair Clinic Equipment
- Assist in Working Up Patients When Needed
- Work With Drug Company Representatives
- Facilitated electronic prescription submissions for medications.
- Medication Prior Authorizations
- Implemented employee discipline measures.
- Work with Human Resources
- Trained new employees on clinic procedures and protocols.
- Coordinate with South Clinic Supervisor to Ensure Clinic Coverage
Ophthalmic Technician
Vision Associates, Inc
09.2015 - 06.2020
- Obtaining Patients' History of Present Illness
- Check Vision By Using: Smart Screen, Space Saving Chart, Allen Figures, Near Card
- Check Pupils for Afferent Pupillary Defect
- Instilled eye drops to enhance patient comfort and treatment outcomes
- Monitored intraocular pressure to assist in glaucoma management and patient assessments
- Performed refraction for patient assessments
- Tonopen
- Goldman Applanation
- Epic Certified
- Corneal Topography
- Pentacam
- Retina Photos
- OCT
- Fundus Camera
- Glaucoma Photos
- Kowa Camera
- Assisted in surgical treatments to ensure patient care and procedural efficiency
- Bleb Revision
- CPC
- Chalazion Removal
- Ptosis Revision
- Blepharospasm
- Electronic Prescriptions
- Prior Authorization for Medications
- Contact Lens Class
- Manual Blood Pressure
- Assisted as a backup scribe to maintain thorough patient records during examinations.
Patient Coordinator
Vision Associates, Inc
08.2005 - 09.2015
- Triage & screening of phone calls from emergency patients and referring physicians to determine appropriate physician and priority of appointments based on ophthalmic training/knowledge.
- Addressed patient needs through effective customer service, enhancing patient satisfaction
- Verified insurance coverage to ensure patient eligibility for services
- Processed insurance prior authorizations for patient medications
- Coordinated medication prior authorizations to ensure timely access to necessary prescriptions
- Researching and pending prescriptions for physician approval
- Prepared physician reports documenting patient evaluations
- Scheduling Radiologic Testing
- Trained new employees on operational procedures and policies
Skills
- Surgery scheduling
- Surgical clearance coordination
- Insurance coordination
- Patient triage
- Patient support
- Clinical workflow optimization
- Patient education
- Attention to detail
- Problem solving
Certification
- IJCAHPO Certified Ophthalmic Assistant
Timeline
Scribe/Surgery Scheduler for Dr. John Buchfield
Vision Associates, Inc
05.2021 - Current
Ophthalmic Technician
Vision Associates, Inc
06.2020 - 05.2021
North Clinic Supervisor
Vision Associates, Inc
08.2018 - 06.2020
Ophthalmic Technician
Vision Associates, Inc
09.2015 - 06.2020
Patient Coordinator
Vision Associates, Inc
08.2005 - 09.2015