Leslie Deleon
Pembroke Pines,FL
Summary
Dedicated hospitality professional with strong skills in customer relationship management, time management, and problem-solving. Committed to delivering exceptional service and fostering positive customer interactions.
Overview
1
1
Language
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Bartender
Padrinos Cuban Restaurant
Fort Lauderdale, FL
03.2024 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with customers to provide exceptional service and recommendations.
- Managed inventory by restocking supplies and tracking usage levels.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server
Pardinos Cuban Restaurant
Fort Lauderdale, FL
05.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments accurately and efficiently using point-of-sale system.
- Handled guest inquiries and resolved issues promptly and professionally.
- Trained new servers on restaurant policies and service standards.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Restaurant Hostess
Padrinos Cuban Restaurant
Fort Lauderdale, Florida
11.2021 - 05.2023
- My role was to accommodate people into having a great dine in experience and managing reservation.
- Coordinating the flow of the dining room
- Managed take out orders and customer service for guests placing a to go order and/or making a reservation
- Maintained cleanliness and organization of the host stand area.
Education
BBA - Sports Administration
St. Thomas University
Miami Gardens , FL 08.2019 - 08.2023
Cooper City High School
Cooper City, FLSkills
- Inventory management
- Beverage knowledge
- Service industry knowledge
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Organizational growth
- Sales expertise
- Handling difficult customers
- Hospitality service expertise
- Service-oriented mindset
Languages
Spanish
Full Professional
Timeline
Bartender
Padrinos Cuban Restaurant
03.2024 - Current
Server
Pardinos Cuban Restaurant
05.2023 - Current
Restaurant Hostess
Padrinos Cuban Restaurant
11.2021 - 05.2023
BBA - Sports Administration
St. Thomas University
08.2019 - 08.2023
Cooper City High School