Leslie Diaz-Villafranco
Frisco
Summary
Motivated finance major with strong customer service and reception experience. Detail-oriented, adaptable, and skilled in problem-solving, communication, and organization. Eager to apply analytical skills, and continue growing professionally in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Receptionist
Crest Cadillac
Frisco
04.2024 - Current
- Greeted and welcomed customers upon arrival at the dealership.
- Maintained organized front desk area, keeping supplies stocked and accessible.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
Online Personal Shopper
Walmart
Frisco
04.2023 - 01.2024
- Assisted customers in selecting products based on preferences and needs.
- Communicated product availability and delivery options to enhance customer satisfaction.
- Adapted quickly to changes in inventory and updated customers on substitutions effectively.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
BBA - Finance
University of North Texas
Denton, TXSkills
- Analytical thinking
- Bilingual communication
- Communication skills
- Customer service excellence
- Adaptability and flexibility
- Microsoft Excel proficiency
- Organizational skills
- Phone etiquette
- Problem solving
- Reception management
- Team collaboration
- Time management
Timeline
Receptionist
Crest Cadillac
04.2024 - Current
Online Personal Shopper
Walmart
04.2023 - 01.2024
BBA - Finance
University of North Texas