Leslie Diedrich
William Sonoma
Flower Mound,TX
29
years of professional experience
Dynamic, customer-focused professional with a proven track record in leadership and service excellence. Adept at fostering effective communication with clients, colleagues, and management at all levels. Resilient under pressure, consistently maintaining a professional demeanor to ensure exceptional customer service delivery in diverse team dynamics. Expertise in international travel enhances the ability to manage in-flight services while addressing varied passenger needs with a calm and composed approach. Renowned for reliability and a results-driven mindset, contributing to team collaboration and adaptability in fast-paced environments.
Work History
Seasonal Retail Associate
1 Year 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Implemented efficient checkout processes, reducing wait times during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
International Flight Attendant
8 Years 4 Months- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Collaborated with other crew members to maintain order on board the aircraft during long flights.
- Dealt with mechanical and passenger emergencies according to standards.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Real Estate Agent
1 Year- Generated sales revenue by negotiating purchase agreements and contracts with buyers and sellers.
- Coordinated open houses and property showings, showcasing properties to potential buyers effectively.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Provided guidance to clients throughout the entire buying or selling process.
- Liaised between sellers and buyers for profitable and efficient sales.
Stay at Home Parent
18 Years 9 Months- Coordinated daily schedules to optimize routines and activities for family members.
- Managed responsibility for three children while volunteering across multiple organizations, including PTA Board member for 6 years and Booster Club Committee Chairman for 4 years.
- Led fundraising initiatives for local charitable event for 3 years.
- Provided leadership for 3 Girl Scout troops over 10-year period to support troop goals and program continuity.
Education
- Fashion Merchandising
Skills
Conflict Mediation
Public interaction
Verbal and written communication
Brand Promotion
Reliability
Customer engagement
Positive and engaging demeanor
Problem-solving
Timeline
Seasonal Retail Associate
William Sonoma
10.2024 - 12.2025Read More
Real Estate Agent
Coldwell Banker
06.2022 - 06.2023Read More
International Flight Attendant
United Airlines
01.2016 - 05.2024Read More
Stay at Home Parent
Home
04.1997 - 01.2016Read More
California State University - Chico
from Fashion Merchandising
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