Leslie Edwards
Naperville,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Community Relations Manager
US Architectural Glass And Metal
03.2024 - Current
- Overseen, social media presence and aligned posts to include branding and trending ideas.
- Developed and promoted corporate brand, images and identity to media and public.
- Marketed offerings and services to community.
- Enhanced community engagement by developing and executing strategic outreach initiatives.
- Mentored junior staff members to develop their skills in community outreach and project management practices.
- Authored fresh and engaging press releases and prepared complete press kits.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service Manager
Glass Mirror America
02.2018 - 02.2024
- Took ownership of customer issues and followed problems through to resolution.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained the daily operations of the customer service representative.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Associate Degree - Nursing
Durham Technical Community College
Durham, NC06.2004
Skills
- Partnership Development
- Event Publicity
- Event Planning
- Communication Planning
- Special Event Planning
- Community Outreach
Timeline
Community Relations Manager
US Architectural Glass And Metal
03.2024 - Current
Customer Service Manager
Glass Mirror America
02.2018 - 02.2024
Associate Degree - Nursing
Durham Technical Community College
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