Leslie Erwin
Sheffield Lake,OH
Summary
Dependable customer service associate, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Eager to pursue new opportunities to further develop skills and prove abilities.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Avon Lake, OH
09.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Manager
Papa John's
Avon, OH
07.2018 - 06.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Maintained professional, organized and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw food preparation and monitored safety protocols.
Banquet Server
Spectrum Consulting Services & School
Lorain, OH
11.2019 - 02.2020
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained customer satisfaction with timely table check-ins to assess food needs.
- Prepared serving and appetizer trays and set tables at diverse events.
- Assisted in moving equipment and materials to and from venue
Customer Service Representative
Bath & Body Works
Avon, OH
10.2016 - 11.2018
- Recommended products to customers, thoroughly explaining details.
- Used POS system to process sales, returns, online orders and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Business Management
Lorain County Community College
Elyria, OHHigh School Diploma -
Brookside High School
Sheffield Village, OH06.2014
Skills
- Team Building
- Inventory Management
- Banquet Experience
- Customer Service
- Event Planning
- Point of Sale Systems
- Staff Training
- High Volume Dining
Additional Information
- Authorized to work in the US for any employer
Timeline
Server/Bartender
Buffalo Wild Wings
09.2021 - Current
Banquet Server
Spectrum Consulting Services & School
11.2019 - 02.2020
Manager
Papa John's
07.2018 - 06.2021
Customer Service Representative
Bath & Body Works
10.2016 - 11.2018
Business Management
Lorain County Community College
High School Diploma -
Brookside High School