Leslie Escobedo
Rosenberg,TX
Summary
Experienced professional pet groomer specializing in cats and dogs. Committed to exceptional customer service and ensuring the health and wellbeing of all pets. Skilled in handling various breeds and temperaments, delivering personalized grooming services tailored to each pet's needs. Passionate about creating a comfortable and stress-free environment for animals during the grooming process. Dedicated to maintaining cleanliness and hygiene standards while delivering top-notch grooming results.
Overview
7
7
years of professional experience
Work History
Pet Stylist
Petco Animal Supplies Stores Inc
Rosenberg
10.2022 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Used Software to maintain animal behavior, health and care records.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Pet stylist/Groomer
Pet Supplies Plus
04.2022 - 10.2022
Pet Stylist/Groomer
Petco
Richmond, TX
07.2020 - 04.2022
Dog bather/Groomer assistant
Rover Oaks Pet Resort
Katy, TX
01.2018 - 05.2020
Education
High school or equivalent -
B F Terry High School
Cat Grooming/ Handling Specialist - Cat Grooming
Petco Grooming Academy
Rosenberg, TX04.2024
Animal Grooming - Dog Grooming
Petco Grooming Academy
Missouri City, TX10.2020
Skills
- Animal Care
- Organizational Skill
- Kennel Experience
- Animal Handling
- Animal Restraint
- Strong Communication Skills
- Patience and Empathy
- Hygiene and Cleanliness
- Animal Behavior Knowledge
- Physical stamina and strength
- Maintaining Client Records
- Professional Appearance
- Sales and Upselling Techniques
- Product Knowledge Expertise
- Creative styling abilities
- Appointment scheduling efficiency
- Basic Animal First Aid
- Continual Learning Mindset
- Expert Grooming Technique
- Sanitation Procedures
- Basic accounting
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Human and Animal Safety
- Relationship Building
- Microsoft Office
- Task Prioritization
- Self Motivation
- Work Prioritization
- Professionalism
- Record-keeping
- Continuous Improvement
- Professional Demeanor
- Animal Behavior Education
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pet Stylist
Petco Animal Supplies Stores Inc
10.2022 - Current
Pet stylist/Groomer
Pet Supplies Plus
04.2022 - 10.2022
Pet Stylist/Groomer
Petco
07.2020 - 04.2022
Dog bather/Groomer assistant
Rover Oaks Pet Resort
01.2018 - 05.2020
High school or equivalent -
B F Terry High School
Cat Grooming/ Handling Specialist - Cat Grooming
Petco Grooming Academy
Animal Grooming - Dog Grooming
Petco Grooming Academy