Leslie Espinal
Easton,PA
Summary
Accomplished Lead Sales Associate at Dollar General, adept in customer service and retail operations. Excelled in staff training, enhancing team performance by fostering teamwork and collaboration. Demonstrated expertise in cash handling accuracy and bilingual communication, significantly contributing to customer satisfaction and loyalty. Proven track record in driving sales and operational efficiency. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills.
Overview
2
2
years of professional experience
Work History
Sales Representative
AT&T
11.2024 - Current
- Developed strong product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Assisted in maintaining accurate inventory levels, ensuring product availability for customer demands.
- Collaborated with team members to execute promotional campaigns, driving increased customer engagement.
- Utilized CRM software to track leads and manage customer relationships efficiently.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
Lead Sales Associate
Dollar General
01.2024 - 08.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Psychobiology
Northampton Community College
Bethlehem, PA12.2026
Highschool
Easton Area High School
Easton, PA06.2023
Skills
- Customer Service
- Retail Store Operations
- Cash Handling
- Team Leadership
- Cash Handling Accuracy
- Pricing and Labeling
- Staff Training and Development
- Flexible Schedule
- Sales Training
- Teamwork and Collaboration
- Merchandise displays
- Bilingual
- Sales expertise
- Product and service knowledge
- Sales closing
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
AT&T
11.2024 - Current
Lead Sales Associate
Dollar General
01.2024 - 08.2024
Highschool
Easton Area High School
Psychobiology
Northampton Community College