Leslie Fahlgren
Hampton,VA
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Price Electrical
08.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Universal Banker
Towne Bank
10.2022 - 10.2023
- Opens new personal and business accounts and performs maintenance on existing accounts
- Interviews members to obtain information and matches members' needs to bank products
- Gathers data, accurately completes written documentation and inputs information into the bank's computer system
- Completes appropriate transaction tickets and takes them to the teller line for processing
- Trained new personnel regarding company operations, policies and services
- Executed wire transfers, stop payments and account transfers
- Assist on teller line as MSR/Teller as needed
Boatswains Mate
US NAVY
01.2021 - 10.2022
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions
- Worked with a Division of 70-80 personnel performing work details, deck functions, and general upkeep of the ship
Deposit Operations Specialist
Air Force Federal Credit Union
01.2020 - 01.2021
- Ensures return checks are processed daily in order to avoid losses to bank for late return of items
- Process deposit and check adjustments
- Notify officers of large returned deposited items
- Process chargeback items and mail customer IRD
- Review stop payments and holds placed on system by Central Operations Department
- Assist in processing and research of ACH disputes
- Monitor deposit accounts for overdrafts, add/remove overdraft protection based on policy
- Responsible for providing back up to all other deposit Operations Specialists
- Review daily new account reports for proper documentation and produce exception reports
- Responsible for opening all accounts online or through mail
- Process all wire transactions domestic and international
Client Service Specialist
Entegra Bank
01.2017 - 01.2018
- Coordinated client meetings to offer expert and individualized services
- Introduced clients to available online resources and services to increase convenience
- Responded to customer calls and emails to answer questions about products and services
- Communicated with clients regarding account services, statements, and balances
- Maintained accurate record-keeping with proactive attention to client information updates
- Followed up with customers regularly via phone and email to obtain payments and schedule services
- Assisted with setting up or closing accounts, completing loan applications and signing up for new services
- Counted cash drawers and made bank deposits
Customer Care Representative
South State Bank
08.2015 - 01.2017
- Executed customer transactions, including deposits, withdrawals, and cashier's checks
- Assisted in training for all new tellers
- Adhering to all bank security, audit, and compliance requirements
- Supporting the bank sales team by identifying customer needs and then promoting current offers to them
- Cross-selling bank products and services
- Record all transactions promptly, accurately and in compliance with bank procedures
Member Service Representative
Atlanta Postal Credit Union
03.2014 - 08.2015
- Handled various accounting transactions
- Balance currency, cash and checks in cash drawer at close of day
- Answer inquiries regarding checking and savings accounts and other bank related products
- Open/Closed customer accounts upon request
- Performed account maintenance per customer request
- Perform specialized tasks such as preparing cashier's checks, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2011
Skills
- Scheduling
- QuickBooks Invoice Preparation
- Military Experience
- Supervising experience
- ACH Compliance
- Banking laws and regulations
- Data entry
- Inventory management
- Documentation and recordkeeping
- Scheduling and calendar management
Timeline
Administrative Assistant
Price Electrical
08.2024 - 12.2024
Universal Banker
Towne Bank
10.2022 - 10.2023
Boatswains Mate
US NAVY
01.2021 - 10.2022
Deposit Operations Specialist
Air Force Federal Credit Union
01.2020 - 01.2021
Client Service Specialist
Entegra Bank
01.2017 - 01.2018
Customer Care Representative
South State Bank
08.2015 - 01.2017
Member Service Representative
Atlanta Postal Credit Union
03.2014 - 08.2015
High School Diploma -
Meadowcreek High School
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