Leslie Flowers
Brecksville
Overview
16
16
years of professional experience
Work History
Director of Marketing and Admissions
The Inn at Apple Ridge
12.2023 - 07.2024
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
Activity Director
Middleton Senior Living
05.2020 - 05.2023
- Supervised Activities Assistant and conducted performance evaluations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and delivered recreational programs for small and large groups of residents.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Arranged outings as part of recreational program.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Coordinated with other entertainment venues to create joint promotional events.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Sales Associate
Harry And David
11.2019 - 05.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests for products, services, and company information.
Sales Associate
West Point Optical
09.2016 - 05.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recorded accurate and efficient records in customer database.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Managing Director
New Albany Family Dentistry
11.2008 - 08.2016
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Newark Catholic High School
Newark, OH05.1996
Skills
- Event Planning
- Creating and implementing Activities
- Event Staffing
- Treatment Coordination
- Group Activity Leading
- Activity Organization
- Resident Engagement
- Patient Evaluation
- Volunteer Coordination
Timeline
Director of Marketing and Admissions
The Inn at Apple Ridge
12.2023 - 07.2024
Activity Director
Middleton Senior Living
05.2020 - 05.2023
Sales Associate
Harry And David
11.2019 - 05.2020
Sales Associate
West Point Optical
09.2016 - 05.2017
Managing Director
New Albany Family Dentistry
11.2008 - 08.2016
High School Diploma -
Newark Catholic High School