Leslie Franco
Hamilton,United States
Summary
Proven leader with a track record of exceeding goals at FedEx Express Corporation and Mathematica Policy Research. Expert in team leadership and operational strategy, enhancing team efficiency and productivity by over 20%. Skilled in delegation and training, adept at driving high-quality outcomes and ensuring project success through effective engagement and development.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
FedEx Express Corporation
Hamilton, United States
11.2018 - Current
- Serves as a Champion for Fedex's Safety Above All Culture and supports all related initiatives
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned sort
- Ensures the sort is running in accordance with established safety, quality and service standards
- Ensures that cost and productivity goals are met
- Oversees or ensures daily visual inspections of loads to ensure proper quality for customers and/or vendors
- Determines the sort's strategic goals and ensures quality, service, cost and productivity goals are achieved
- Plans sort strategy based on projected volume, head count, and other special circumstances and factors
- Ensures compliance with Company policy and federal, state and local regulations
- Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary
- Perform other duties as assigned
Research Supervisor
Mathematica Policy Research
Princeton, United States
10.2014 - 12.2017
- Coordinated inter-departmental research communication, ensuring seamless project collaboration
- Organized and led project meetings to address issues and track progress, enhancing team efficiency
- Supervised and trained research staff, ensuring adherence to protocols and safety procedures
- Evaluated project progress and reported findings to senior management, driving informed decisions
- Recruited and onboarded skilled personnel, strengthening the research team's capabilities
- Optimized resource allocation and project timelines, ensuring timely delivery of high-quality research outcomes and exceeding client expectations
Education
Associate of Applied Science - Criminal Justice
Mercer County Community College
West Windsor, NJ05-2024
Skills
- Delegation
- Team Leadership
- Training/Coaching
- Development
- Engagement
Languages
Spanish
Timeline
Operations Supervisor
FedEx Express Corporation
11.2018 - Current
Research Supervisor
Mathematica Policy Research
10.2014 - 12.2017
Associate of Applied Science - Criminal Justice
Mercer County Community College
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