Audreyannia Williams
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Operations Supervisor
Essilor Luxottica
McDonough, GA
05.2019 - Current
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Coordinated staff schedules to optimize workforce management and resource allocation.
- Monitored inventory levels and managed procurement processes for timely supply availability.
- Trained new employees on safety protocols and operational procedures for effective onboarding.
- Implemented process improvements to enhance operational workflows and reduce delays.
- Resolved operational issues promptly to maintain smooth workflow and customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Merchandising Execution Supervisor
The Home Depot Inc
Atlanta, USA
12.2017 - 03.2021
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Interviewed and worked closely with vendors to acquire and develop desired products.
- Answered customer questions regarding merchandise, department information and pricing.
- Led and developed management team of up to 12 employees.
Tier 1 Customer Service Representative
Teleperformance USA
Albany, USA
07.2013 - 10.2017
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Sales Associate
JCPenney
Albany, USA
05.2009 - 05.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Science - Operations Management
Georgia State University
Atlanta, GA 01.2025 - 01.2026
Associate of Science - Business Administration
Darton State College
Albany, GAHigh School Diploma -
Dougherty Comprehensive High School
Albany, GASkills
- Merchandise Quality Assurance
- Delegation and Supervision
- Sales Leadership
- Multitasking and Prioritizing
- Strong Communication and Interpersonal Skills
- Warehouse operations
- Task delegation
- Staff scheduling
- Supply chain logistics
- Data analysis
- Team building
- Customer service
- Inventory management
- Project planning
- Operational planning
- Management
- Delegation
- Performance monitoring
- Workflow optimization
- Customer relationship management
- Staff development
- Self motivation
Languages
English
Full Professional
Accomplishments
- Esslior Luxottica Employee of the year 2024
Timeline
Bachelor of Science - Operations Management
Georgia State University
01.2025 - 01.2026
Operations Supervisor
Essilor Luxottica
05.2019 - Current
Merchandising Execution Supervisor
The Home Depot Inc
12.2017 - 03.2021
Tier 1 Customer Service Representative
Teleperformance USA
07.2013 - 10.2017
Sales Associate
JCPenney
05.2009 - 05.2015
Associate of Science - Business Administration
Darton State College
High School Diploma -
Dougherty Comprehensive High School